Automotive Service Advisor

Automotive Service Advisor / Service Writer – Jeep Dealership

Szott M-59 Jeep – White Lake, MI 48383

Full-Time | Pay: $65,000–$130,000 per year

Szott M-59 Jeep is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. We offer excellent earning potential, long-term career opportunities, and a positive team environment where employees are valued.

The Service Advisor is the main point of contact between customers and technicians. This position requires excellent communication, organization, sales ability, and a commitment to delivering an exceptional customer experience.

• Greet customers and accurately document their vehicle concerns

• Create and manage repair orders

• Perform test drives when appropriate to help verify symptoms

• Review technician findings and explain recommended repairs

• Provide accurate estimates for parts, labor, and completion times

• Obtain authorization and keep customers updated throughout the repair process

• Recommend factory-scheduled maintenance and needed services

• Coordinate customer-pay, factory-warranty, and extended-warranty repairs

• Maintain Customer Satisfaction Index standards established by Stellantis

• Minimum of two years of automotive service advisor or service writer experience

• At least one year of experience at a Stellantis-branded dealership

• Proven success in automotive service sales and customer satisfaction

• Excellent communication, organization, and time-management skills

• Ability to manage multiple repair orders in a fast-paced environment

• Tekion, Dealer Connect, Mopar, or Jeep experience is preferred

• Valid driver’s license with an acceptable driving record

• Ability to complete applicable background and drug screenings

• $65,000–$130,000 annual earning potential

• 401(k) with employer matching

• Health, dental, and vision insurance

• Paid time off and training

• Employee discounts

• Flexible scheduling

• Professional development and advancement opportunities

• 8- to 10-hour shifts

• Monday through Friday

• Weekends as needed

• White Lake, Michigan 48383

Join a growing Jeep dealership where hard work is recognized and employees have the opportunity to build a rewarding, long-term career.

Szott M-59 Jeep is an equal-opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.