Director Sales Operations

Ford Direct is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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The Sr. Director, Field Operations is responsible for leading sales operations within the Dealer Engagement organization, ensuring that Ford Direct sales, dealer satisfaction, and operational objectives are aligned, clear and achieved. This position reports to the SVP, Dealer Engagement and will collaborate with Dealer Engagement leadership to drive strategic plans and ensure operational success.

This role will develop and execute operational initiatives for the field team that support strategic priorities. The Sr. Director will define and execute team goal planning, reporting, quota setting/management, sales process optimization, sales job design, sales training, and sales team incentive programs.

The Sr. Director is responsible for designing scalable business processes, driving sales operational excellence, and implementing data‑driven and AI‑enabled solutions that improve efficiency, decision‑making, and organizational effectiveness across the Dealer Engagement organization.

This position is a hybrid role which requires the employee to work in the office Tuesday, Wednesday, and Thursday.

• Establish and lead all elements of field operations initiatives (i.e., sales processes, tools/technology, compensation/incentives alignment, goal setting, forecasting, budgeting, and reporting) to drive achievement of business area goals.
• Develop sales process to drive consistency and efficiencies and optimize sales pipeline ensuring predictable revenue growth and revenue retention.
• Define, monitor, and analyze key performance goals including sales objectives, forecasts, KPIs in collaboration with Ford Direct leadership.
• Identify opportunities for enhanced sales performance and implement strategies to close performance gaps (tools, training, etc.)
• Measure, manage, and understand solution churn, including identifying trends, root causes, and retention opportunities.
• Lead root‑cause analysis of data discrepancies from multiple sources (dealers, products, partners) to identify trends, risks, process gaps, and opportunities.
• Drive achievement of goals and improvement opportunities in collaboration with market area leaders.
• Collaborate with customer success team leadership on operational strategies.
• Work with marketing and product teams to align goals and go‑to‑market plans.
• Define and implement opportunities to align compensation and incentives to goals and objectives.
• Develop strategies to share dealer insights and create feedback loops between field and internal teams.
• Ensure effective training of new and current dealer engagement team members.
• Evaluate and implement emerging technologies, workflow automation solutions, and system integrations to improve sales operations performance and dealer engagement.
• Partner cross‑functionally with internal teams to develop integrated sales operational solutions and scalable business processes.
• Establish standards, governance models, and continuous improvement across field operations and dealer engagement functions.
• Manage and coach team members for role performance, career progression and skill development as needed (i.e., set goals, provide performance feedback, and conduct performance reviews).

At Ford Direct, we believe in diversity as a strength. You're encouraged to apply even if your experience or background doesn't precisely match the job description. Candidates who do not meet all listed qualifications may be considered based on the combination of relevant work experience and depth of expertise in job‑related skills.

• All aspects of…