Workplace Sr Consultant - Dearborn, MI

Workplace Experience Sr Consultant - Dearborn, MI

As a CBRE Experience Services Senior Consultant, you will be responsible for the creation, implementation, and continuous improvement of Workplace Experience programs. You will leverage your expertise to enhance client and visitor satisfaction, drive operational efficiency, and lead innovative solutions within the function.

• Identify and implement new methods to improve individual and department objectives

• Develop and execute strategic workplace experience programs to enhance client and visitor satisfaction

• Collect, analyze, and interpret data related to workplace experience, including visitor feedback, service usage, and operational efficiency

• Track and report on performance indicators related to customer service and workplace experience

• Collaborate with IT and other departments to ensure relevant resources are available to achieve client goals

• Coach and mentor team members to develop in-depth knowledge and expertise within the function

• Solving unique problems using both standard and innovative solutions with a broad impact on the business

• Lead by example and model behaviors consistent with CBRE RISE values

• Develop and maintain strong client relationships, negotiate and resolve conflicting priorities

• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered

Proven ability to develop and implement strategic workplace experience programs

Strong analytical skills with the ability to collect, analyze, and interpret data

Excellent communication and interpersonal skills to build and maintain client relationships

Experience in coaching and mentoring team members to develop their expertise

Innovative mindset with the ability to think beyond existing solutions and solve unique problems

In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook

Strong organizational skills with an advanced inquisitive mindset

Ability to work within broad guidelines and policies to achieve team and departmental objectives

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.