Temp Sales Support Analyst

It’s a great time to join AAA The Auto Club Group!

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Hourly

Job Description:

Temp Sales Support Analyst – The Auto Club Group

What you will do:

This role is a temporary assignment for 90 days reporting to our Dearborn, MI or Tampa, Florida location. Training is onsite and then goes to a hybrid schedule. The rate of pay is $24 - $25 an hour.

Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues. Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.).

Analyzes data and maintains computer tables to ensure accurate reports and management information.

Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests. Documents and maintains records to track problems/concerns regarding various pay or product issues. Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc. Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.)

in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.

We’re looking for candidates who:

Required Qualifications:

Education:

College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment.

Experience:

P.C. software applications (e.g. Excel, Word, Access, Callidus, People Soft, etc.)Database record maintenance and reporting

Navigating multiple sources of information and applying information as needed

Investigating problems and providing information and timely follow-up to customer/client

Preparation and presentation of materials

Analyzing, interpreting and summarizing technical information

Performing basic mathematical calculations including statistics

Serving as a team member on projects

Knowledge and Skills :

Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)Responding to customer service helpline/telephone inquiries/e-mail requests

Developing and documenting standards, methods and procedures

Working in a team environment and communicating effectively with others

Working independently and setting appropriate priorities to meet deadlines

Strong writing skills for report/technical writing. (A writing sample may be required at time of interview)

Preferred Qualifications:

Knowledge and skills:

Commission registers and reports

Sales policies and procedures

Travel policies and procedures

Sales compensation and/or transfers

IPMSales rules

Intranet/internet on-line documentation

Payroll files

Agent support functions

Branch ticketing procedures

Branch policies and procedures

Maintaining statistical and financial records for accounting purposes

Work Environment Works in a temperature-controlled office environment.

Who We Are Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its…