Quicklane Advisor

Quick Lane Advisor - Be the First Point of Contact for Fast, Friendly Service

Location:

Village Ford - Dearborn, MI

Schedule:

Full-Time

Pay: $37,00 - $45,000/year (based on experience)

Perks:
Village Ford Benefits Package, fast-paced environment, and customer-facing growth opportunities
What You'll Be Doing:

We're looking for a Quick Lane Advisor who's part people-person, part car-care pro. You'll be the first person customers see when they pull into the Quick Lane - answering questions, recommending services, and keeping everything moving smoothly from drop-off to pickup.

If you're great with customers, confident in your automotive knowledge, and love staying busy, you'll thrive in this role. You'll work closely with service techs and play a big part in keeping vehicles - and customers - happy.
Your Role Includes:

• Welcoming customers and listening to their service needs

• Recommending maintenance and explaining repair procedures clearly

• Writing up repair orders and working closely with techs

• Keeping customers updated on timing and progress

• Promoting additional services based on real vehicle needs

• Processing payments and maintaining accurate records

• Providing top-notch, friendly service from start to finish

• Following dealership policies and keeping safety a priority

Why you'll love this role:

• Solid pay and performance recognition
• Full benefits package:
  Medical, Dental, Vision, 401(k), PTO, long and short-term disability, accident, critical illness, pet insurance, identity theft protection, and paid holidays.
• Career growth and mentorship from experienced team members
• A tight-knit team that supports and values your expertise

You'll Be a Great Fit If You:

Have experience as a service advisor, auto tech, or similar role

Know your way around basic vehicle maintenance and repairs

Stay cool under pressure and thrive in a fast-paced environment

Communicate clearly and professionally

Are tech-savvy and comfortable with dealership management systems

Have a valid driver's license and a clean driving record

Are motivated, detail-oriented, and always looking to help
Why This Role Matters:

You're not just checking boxes - you're the voice of our service department. You'll build trust with customers, make their experience seamless, and help them take care of one of their biggest investments: their vehicle.

Think you've got what it takes?
Let's get your career in gear. Apply now and bring your energy and know-how to a team that truly values both.

Village Ford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.