US Program Associate

Location

Michigan, US (preferring Detroit or the metro Detroit area)

The U.S. Program Associate supports implementation for large‑scale cash initiatives in the U.S. As a critical member of Give Directly’s U.S. programs team, you will support operations, internal coordination, and team processes; often serve as the project point person for community engagement and customer service. You will work with Managers and Senior Managers across multiple projects, managing multiple work streams in a fast‑paced environment.

• Support multiple projects and work streams simultaneously, including driving process improvements, metric tracking, and survey design.
• Own whole components of projects over time, including customer service and payment delivery.
• Identify areas for efficiency and streamline project and team management.
• Support community engagement and coordination, acting as a liaison for partner organizations and community members.
• Provide customer service via email and phone, coach applicants, manage concerns, and maintain recipient relationships.
• Cultivate relationships with implementing partners and local service organizations; represent the program locally.
• Organize and attend events and conferences to educate communities on program benefits.
• Support operational and project‑management duties, oversee customer service agents, conduct recipient surveys, and manage operational metrics.
• Lead process documentation and continuous improvement initiatives.

• Alignment with Give Directly values and competencies: emotional intelligence, problem solving, project management, follow‑through, inclusivity.
• Fluency in English; proficiency in Spanish, Arabic, or Bengali is a plus.
• At least 2 years of work or volunteer experience in project management and people coordination.
• Exceptional communication, organization, and time‑management skills.
• Strong customer service instincts and problem‑solving ability.
• Ability to manage day‑to‑day operations, propose and implement process improvements, and learn new technologies.
• Independent, self‑directed work style with clear upward communication on gaps and risks.
• Comfortable in fast‑paced, evolving environments.

Base salary: 74,900 USD / year. Compensation package includes base salary and bonus, benchmarked within the 75th percentile for similar roles.

• Positive and supportive team with advancement opportunities.
• Commitment to staff development.
• Competitive salary and bonus.
• Robust health benefits plan (details vary by location).
• Unlimited PTO.
• Desk allowance and flexible work location.

Give Directly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations and an inclusive hiring process for all applicants.