Concierge Customer Service Representative

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI
, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program connects with consumers through a social media application, whether via phone, video chat, or online chat.

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need.
• Diagnose issues and provide resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues.
• Own the member experience from the very beginning to the end, deciding when to elevate or address issues so the member remains delighted and eager to continue using the program.
• Identify and present out‑of‑the‑box ideas and changes to teammates that ensure this program is second to none.

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting‑edge technology.
• Excellent communication skills – both verbal and written.
• Tech savviness: comfortable using software and social media applications (Facebook, Twitter, Instagram, Linked In, Pinterest) and staying current with technology trends.

• Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors).
• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, building strong loyalty to the program. You will focus on building relationships with members and delivering an outstanding experience that keeps them delighted.

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels in numerous languages, we provide first‑class service worldwide.

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal‑opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a diverse and inclusive workforce that respects and empowers multiple perspectives within our global teams. We strive to reflect the communities we serve, delivering amazing service, technology, and humanity, and ensuring all employees feel valued and comfortable being their authentic selves at work.