Customer Service Representative Teller

We are in need of your smiling face to join our community bank today!

Primary Purpose of Job:

Service our customers and potential customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed below. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements.

Job Duties:

Customer Service Representative/Teller Transactions Interact with Customers in person or telephone by determining their needs

Onboard New CustomersIRA and HSA support

Be approachable to resolve customers concerns and handle sensitive private matters

Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.

Work closely with Operations to service customer needs

Assist in Dormant Account and Bank Secrecy Act monitoring

Credit Card Support May open early at 7:30 a.m. some days Process night drop vault deposits

Handle customer phone calls

Cash handling, verify incoming cash shipments

Operate and maintain a check scanner and PCOperate computer software windows based (core)
Operate a credit card terminal for customer cash advances

Savings Bonds (redeem)
Balance customer’s accounts

Handle customer dispute of unauthorized charges to account

Utility payments

Order foreign currency

Balance internal accounts

Balance end of day to Bookkeeping Outgoing mailings

Certificate of Deposit Interest Checks Certificate Deposit Notices Balance ATMsAssist Bank Courier (change orders process deposits)
Stock incoming supplies

Daily monitor reports (overdrawn savings, etc.)Sort & process (customer transactions) incoming mail Required Experience &

Skills:

Attention to Communication Oral Communication Written Communication Interpersonal Awareness Persuasive Communication Customer Orientation (internal and external)
Diagnostic Information Gathering Analytical Thinking Technical Expertise Initiative Conceptual  Thinking Influencing Others Compassionate Establishing  Focus Fostering Teamwork Managing Change Thoroughness Decisiveness Self  Confidence Stress Management Personal Credibility Flexibility Education  &

Experience:

Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.
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