Customer Service Representative; Part-Time

Job Overview

A career at Auto‑Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

• Communicate and work with customers and associates at all levels.
• Assist with reviewing and answering basic inquiries from customers.
• Make computer inquiries and entries relating to customer accounts.
• Communicate with customers and others as needed to research problems and find solutions.
• Collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• Prioritize and organize work to ensure it is completed on time.
• Document customer requests.
• Assist agents with basic tasks.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Maintain punctual attendance according to an assigned work schedule at a Company‑approved work location.
• Assist with other duties as assigned within the department or elsewhere upon request.

• High school diploma or its equivalent is required.
• Direct insurance agency/company experience is a plus.
• Must type a minimum of 40 words per minute with 85% accuracy.
• Flexibility for occasional and/or seasonal overtime.
• Excellent oral and written communication skills.
• Ability to handle multiple assignments.

Auto‑Owners offers a friendly work environment, structured training program, and employee mentoring. Competitive base pay, bonus programs, a matched 401(k), and generous paid time off are also provided.

Auto‑Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.