Residential Customer Service​/First Impression

RESPONSIBILITIES

• Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered.
• Complete change of service requests, open service orders, and make changes to accounts.
• Other administrative duties and responsibilities as assigned.
• Complete all assigned scheduling calls, surveys, reminder calls and landlord calls; provide storefront in‑person customer service coverage when needed, which includes taking payments, answering questions, scheduling appointments, and other tasks required to assist walk‑in customers.
• Provide an excellent customer experience.

High school diploma or equivalent.

1+ year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values:
Honest, Local, Exceptional, and Hassle‑Free. Profile of examples or published work preferred.

• Well‑spoken communicator who can confidently give solutions by phone, email, or in person.
• Problem solver who can see through the eyes of another and help them feel assured they are well cared for.
• Ability to learn and grasp new concepts and work through problems in a logical manner.
• General troubleshooting ability preferred.
• Self‑directed, able to multitask, and able to handle confidential information.

• This position is 100% in office.
• Mandatory training for 7 weeks is required, scheduled Monday to Friday, 8:00am to 5:00pm CT, starting from the specified date.
• Customer service line operates seven days a week; a designated schedule within service line hours will be provided, with flexibility that may include on‑call rotations on Saturdays.
• Raise objects up to 25lbs.
• Remain upright on feet for extended periods.
• Remain stationary for extended periods.
• Ability to communicate information.
• Ability to operate a computer.
• Possess and maintain a valid driver’s license.
• Travel requirement: 25%.

• Medical, vision, and dental coverage with low employee costs.
• 401(k) match up to 5%.
• Quarterly wellness challenges with cash deposits into checking or health savings accounts.
• Earned Time Off (ETO) program.
• Free internet and discounts on other ALLO services.
• Tuition assistance.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at