Admissions Associate II

Henry Ford College presents an opportunity for an Admissions Associate II.

Reporting to the Director of Admissions and Recruiting, the Admissions Associate II will serve as a front-line individual responsible for the review, validation, and entry of student data related to the Admissions process. This position is crucial for initial engagement and service to prospective students applying for admission to the College. This role will focus on Admissions processing, timely and accurate communications, data integrity, fraud identification and prevention, and other responsibilities requiring the use of CRM (Customer Relationship Management) and SIS (Student Information System) technologies, as well as other office software and tools.

Works both independently and as a team member.

Monday
- Friday from 8:00 am - 4:30 p.m.

• An associate degree from a regionally accredited institution, or equivalent level of education and experience, is required.

• Qualified applicants must possess a customer service mindset.

• Ability to act independently and complete job-related tasks without direct supervision.

• Ability to maintain a professional office environment and work effectively and collaboratively in teams.

• One year of customer service or student service experience.

• Proficiency in operating computers and associated software, such as document imaging software, CRM/SIS, and Microsoft Office 365.

• Capability, willingness, and capacity to learn the efficient and effective use of multiple information systems and procedures used in the admissions process.

• One year as part of a team environment that includes basic administrative support.

• Communication – Ability to communicate effectively orally and in writing.

• Decisiveness and Accountability – Ability to exercise professional judgment and decision-making skills.

• Problem-Solving and Critical Thinking – Demonstrated ability to effectively manage multiple tasks and deadlines.

• Technology Application – Development of specialized skills will be required as part of your training.

• Customer Experience
  - Anticipates and meets the needs of both internal and external customers including students, staff, and the community. Delivering high-quality services is committed to continuous improvement.

• Generating Engagement
  - Learns and understands the needs and motivations of target audiences, is able to translate College offerings into valuable, relevant, timely information that creates connections and elicits desired actions by target audience.

• Building Relationships
  - Seeks opportunities to make contacts and build relationships, including through organizational events, social events, external organizations, and professional activities.

• Flexibility
  - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

• Creativity and Innovation
  - Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations: designs and implements new or cutting-edge programs/processes.

• Public Service Motivation
  – Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect
  – Demonstrates collaboration and teamwork; values diversity…