Customer Service Representative

US-MI-Dearborn

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan
, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

The Customer Service Representative plays a key role in building trust and delivering exceptional support as a knowledgeable expert on an innovative new program designed to empower consumers with mobility challenges. This forward-thinking initiative offers a seamless, modern way to connect with users through a social media–based platform—supporting them by phone, video chat, or online messaging.

• Deliver exceptional, high-quality support in every member interaction, ensuring a positive and seamless experience.
• Provide clear, thoughtful guidance and expert advice to members navigating the program.
• Diagnose issues efficiently and resolve them with a focus on education, empowerment, and long-term understanding.
• Collaborate with legacy application owners to troubleshoot and resolve complex issues.
• Investigate and resolve billing and payment-related inquiries with accuracy and care.
• Own the end-to-end member experience, making sound judgment calls on escalation while ensuring timely and effective resolution.
• Act as a trusted guide, helping members confidently navigate an innovative, technology-driven experience.
• Contribute ideas and improvements that enhance the program and strengthen member satisfaction and loyalty.

• High school diploma required; an associate or bachelor’s degree is a plus
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
• A passion for exceptional customer service, the automotive Industry, and cutting-edge technology
• Excellent communication skills – both verbal and written
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, Linked In, Pinterest), while continuously keeping up with current technology trends.

• Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer…