UX Quality Specialist

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross-disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence.

• The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:
• Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies. Serve as a key advocate for our integrated physical/digital strategy.
• Champion "glide paths" for component strategies to ensure they align with current platform assumptions and long-term goals.
• Review customer feedback for new strategies and leverage those insights to drive iterative improvements.
• Benchmark competitive cabin control strategies for both digital and physical executions. Leverage AI tools where appropriate to synthesize data and inform insights.
• Review cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment.
• Support 3-D prototyping and collaborate with other prototyping teams as needed to develop concepts.
• Champion the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL). Document findings and collaborate with design teams to resolve issues.
• Possess technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions
• Support the development of new tools and processes that enhance the efficiency and accuracy of quality assessments. Leverage AI tools where appropriate to enhance the tools capability.

• Bachelor’s degree in engineering, ergonomics, interactive design or equivalent.
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills required.

• 4+ years of user interface or user interactive design experience
• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience
• Proficient with Figma, JIRA, and Microsoft Office

• Adaptability:
  Comfortable navigating changing demands and evolving deadlines in a fast-paced environment.
• Self-Starter:
  Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.
• User-Centric Mindset: A deep passion…