Instructional Designer

Instructional Designer

At Percepta, we bring first-class service across each market we support. As an Instructional Designer working remotely, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

• Instructional Designer analyzes the training needs for client-based programs.
• Works closely with clients to assess, develop, and implement training materials.
• Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology.
• Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools.
• Assess content development effectiveness to enhance training content as needed.
• Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

During a Typical Day, You'll Duties and Responsibilities

• Design, Development, and Implementation (60%)
• Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
• Design and develop facilitator and participant material for new hire, continuous, and cross-training by project.
• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.
• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.
• Project and Program Management (20%)
• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
• Partner with all customers, (internal and external) to identify training needs by program.
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.
• Training Analysis/Evaluation (20%)
• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
• Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.
• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

What You Bring to the Role

• Education:
  
  Bachelor's Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
• Experience:
  
  Minimum of 3 years of professional training and development experience 1-3 years of Instructional or Curriculum Design preferred Call Center experience is preferred.
• Skills:
  
  Strong project management and organizational skills Ability to work with all levels of employee and management Creativity Ability to work in a fast-paced environment Ability to develop training material with short timelines Excellent writing, communication, and presentation skills Detail oriented Positive attitude Ability to prioritize business requests and self-manage workload and timelines Advanced computer skills:
  Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.) Design skills:
  Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc. Analytical, design and development skills Maintain a positive work environment that…