Director, Digital Commercial Engineering

Dearborn, MI, United States (Hybrid)

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

We are seeking an exceptional Director of Engineering to lead our Digital Commercial Engineering group. This leadership role will drive the development of Ford Credit'sfinancial services platforms, e-commerce solutions, and sales enablement technologies for Ford Pro customers.

The ideal candidate combines technical expertise, artificial intelligence/machine learning experience and business strategy leadership, influence, and impact. You will be responsible for building and scaling high-performing engineering teams while delivering innovative products that transform how Pro customers interact with Ford Credit.

What you'll do...

Engineering Excellence & Technical Leadership:

Champion engineering best practices including code quality, automated testing, continuous integration/deployment, and comprehensive monitoring and documentation across all development teams

Engage in architecting scalable, secure, and high-performance systems capable of processing millions of transactions while maintaining sub-second response times

Drive adoption of modern development methodologies, cloud-native architectures, and microservices patterns

Lead development of AI-powered recommendation engines, personalization systems, and intelligent sales automation tools that drive customer engagement and revenue growth

Stay current with emerging AI technologies and evaluate their potential application to financial services and e-commerce domains

Team Leadership & Organizational Development:

Build, lead, and mentor multiple engineering managers and teams (20-50 engineers) including full-stack developers and quality assurance specialists

Foster a culture of technical excellence, innovation, continuous learning, and collaborative problem-solving

Establish clear career progression paths, implement effective performance management, and create mentorship programs that develop next-generation technical leaders with teams and with peers

Ensure delivery of high-quality, scalable software products that meet aggressive timelines while maintaining rigorous quality standards

Strategic Stakeholder Partnership:

Partner with executive leadership, Product, Sales, Marketing, and Customer Care teams to drive strategy and align engineering efforts with business objectives and revenue goals

Translate complex digital and AI engineering concepts into clear business value propositions for non-technical stakeholders

Manage stakeholder expectations while advocating for technical investments and engineering resources necessary for long-term success

Present technical roadmaps, progress updates, and strategic recommendations to executive leadership and board members

You'll have...

Bachelor's or Master's degree in Computer Science, Engineering, Machine Learning, or related technical field, or comparable industry experience

10+ years of progressive software engineering experience with 5+ years in engineering leadership roles, managing multiple teams

Expertise in cloud platforms (AWS, Azure, GCP), containerization, microservices, API design, and Dev Ops practices

Experience building secure, compliant financial applications with knowledge of payment processing, fraud detection, and regulatory requirements

Proven track record of scaling engineering organizations and delivering complex products in fast-paced, ambiguous environments

Exceptional communication skills with the ability to influence cross-functional teams and present to executive audiences

Experience with agile methodologies, project management, and balancing technical debt…