Quality Engineer - Interiors

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position, you will be responsible for analyzing and managing warranty data for short- and long-term vehicles in service. You will collaborate closely with Product Development to identify, investigate, and resolve systemic and spike issues impacting 0-, 1-, and 3-month MIS metrics. You will utilize data-driven insights to monitor warranty performance, support root cause analysis, and drive continuous improvement initiatives that enhance product quality and reduce warranty exposure.

• Serve as the single point of contact for the Interior Quality team within the assigned VFG.
• Coordinate and lead part reviews with internal teams and external suppliers.
• Initiate warranty cost recovery projects.
• Manage and maintain warranty and quality documentation within JIRA, IRIS, and Quality AI systems.
• Participate in plant quality line walks to identify and address manufacturing and assembly issues.
• Lead cross-functional quality initiatives to achieve internal and external quality targets, including leading and lagging indicators.
• Identify Warranty spend reduction opportunities.
• Lead and participate in CPR workshops in collaboration with Interior Product Development teams.
• Apply engineering principles and analytical techniques to analyze warranty data and identify trends and root causes.
• Review and assess High Time In Service (HTIS) warranty data to support long-term quality improvements.
• Support expedited concern resolution by collaborating with cross-functional teams including Product Development (PD), PVT, and suppliers.
• Evaluate internal and external supplier processes for critical characteristics and process compatibility.
• Review and address systemic Interior quality concerns in partnership with Product Development teams.
• Support new model launch activities to ensure quality readiness and issue containment.
• Actively participate in forward planning activities, including product design reviews and future quality strategy development.

• Bachelor’s degree in engineering, Data Analytics, or a related field (or equivalent experience).
• 2+ years of experience in interior focused supplier quality in an automotive domain.
• 2+ years of experience with preventative Quality Tools.
• Master's degree in engineering, data Analytics, or a related field (or equivalent experience) – even better.
• Strong analytical and problem-solving skills, with the ability to identify trends, systemic issues, and anomalies in large data sets.
• Working knowledge of MIS metrics and warranty performance indicators.
• Familiar with JIRA, IRIS, Quality AI.
• Ability to perform root cause analysis and support corrective action development.
• Experience collaborating cross-functionally with Product Development, Quality, Engineering, and Operations teams.
• Strong written and verbal communication skills, with the ability to translate data insights into actionable recommendations.
• Competent with Microsoft Office products (Excel, PowerPoint, Word).

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the…