Sr. Service Engineer

AVL Test Systems Inc. is growing our Service team and looking for a Senior Service Engineer to support a key customer near Plymouth, Michigan
. This is an exciting opportunity for an experienced engineering professional who enjoys hands‑on technical work, solving complex problems, and building strong customer partnerships while working with industry‑leading emissions and test automation technologies.

As a Senior Service Engineer, you will serve as a trusted technical expert and primary customer contact, helping ensure the reliability, performance, and uptime of advanced testing systems. You'll have the opportunity to work closely with a dedicated customer, make a direct impact on their operations, and continue your professional development with a global leader in mobility and testing solutions.

This role is primarily onsite at a customer location near Plymouth, MI and requires minimal travel.

Applicants must be currently authorized to work in the United States on a full‑time basis. Employer will not sponsor an applicant for a work visa for this position.

• Serve as the primary liaison and AVL representative, building strong customer relationships through exceptional technical support and service.
• Install, commission, configure, calibrate, maintain, troubleshoot, and repair AVL products, systems, and software in accordance with AVL standards and processes.
• Support and supervise the installation and startup of advanced testing equipment and measurement systems within customer facilities.
• Diagnose and resolve complex hardware, software, instrumentation, and system performance issues.
• Generate and maintain calibration certificates, service reports, commissioning documentation, and other required records.
• Analyze results and provide technical evaluations, recommendations, and interpretations to customers and internal stakeholders.
• Drive continuous improvement initiatives by developing troubleshooting guides and identifying opportunities to improve equipment effectiveness and reliability.
• Independently assess, categorize, and resolve customer service requests while ensuring a high level of responsiveness and professionalism.
• Proactively manage open issues and drive them to successful resolution through effective communication and follow‑up.
• Deliver formal customer training and informal operator instruction on AVL products, systems, and test equipment.
• Mentor and support Junior Service Engineers by sharing technical expertise and best practices related to test cell equipment and systems.
• Take ownership of professional development by actively participating in technical training and certification programs.
• Comply with all customer and AVL safety policies and complete required safety training.
• Support additional projects and responsibilities as business needs require.