Commercial Loan Operations Assistant Manager

Join Mercantile Bank as a Commercial Loan Operations Assistant Manager in Grand Rapids, MI, and take your career to the next level in a dynamic and collaborative environment. This onsite position offers a unique opportunity to engage directly with our customer‑focused initiatives, helping to identify and solve critical operational challenges. You will be instrumental in driving innovation and excellence within our team, as a lead for onboarding and ongoing training, analyzing daily QC activities, maintaining procedures, providing project‑oriented support and supporting higher‑risk transactions while contributing to a high‑performance culture that values integrity and accountability.

This role is perfect for those who thrive in a fast‑paced setting and are eager to make a meaningful impact. Here at Mercantile Bank, we champion forward‑thinking ideas that not only support our clients but also empower your career growth. By joining us, you'll be part of a vibrant team that prioritizes collaboration and creativity.

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best‑in‑class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero‑interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

The Commercial Loan Operations Assistant Manager supports the Commercial Loan Operations team by serving as the lead for onboarding and ongoing training, daily quality control (QC), and process improvement initiatives. This role partners closely with the Commercial Loan Operations Manager and cross‑functional stakeholders to ensure accurate, timely, and compliant servicing across the commercial loan portfolio. The position also provides project coordination support by documenting procedures, identifying control gaps, and driving enhancements that improve efficiency, reduce risk, and strengthen customer and internal partner experience.

3 - 5 years of job‑related experience in the following areas is required for this position:

• Strong working knowledge of commercial loan operations, including loan boarding/maintenance, documentation controls, collateral perfection concepts, and core loan systems.
• Experience performing and/or leading quality control activities (sampling, defect tracking, root cause analysis, and remediation follow‑up).
• Experience developing and delivering training, documenting procedures, and supporting change adoption across an operations team.
• Ability to manage and execute project‑oriented work (requirements gathering, coordination, testing support, and communication) with multiple stakeholders.

Education:

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Equivalent job‑related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.

• Experience supporting audits/exams and translating findings into improved procedures, controls, and training.
• Experience with process improvement methods/tools (e.g., Lean concepts) and/or system conversion or enhancement projects.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and the ability to create clear documentation and reporting.

A personal mobile device is required for system sign‑in and emergency procedures.