Financial Aid Associate

Henry Ford College presents an opportunity for a Financial Aid Associate.

The Financial Aid Associate reports to the Assistant Director of Financial Aid and is responsible for assisting with the processing of financial aid applications, including data entry of relevant documents, completion of the verification process, resolution of FPS C-Flags, packaging of awards, resolution of over awards, and other assigned processes related to file completion.

The Financial Aid Associate will provide excellent customer service in the Office of Financial Aid in a professional and timely manner by responding to questions from students and college staff via telephone, email, in person, and Teams chat. The Financial Aid Associate will also assist in advising students, prospective students, and parents regarding financial aid inquiries and assist with financial aid presentations for students, parents, and staff regarding the financial aid process.

Hours: 10:00 am - 6:30 pm on Monday and Thursday and 8:00 am - 4:30 pm on Tuesday/Wednesday/Friday. The most successful candidate will have a career that reflects the following competencies and qualifications. However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.?

• Associate degree from a regionally accredited institution of higher education, or a combination of education and experience may be considered.
• At least one (1) year financial aid experience working with federal aid in a college setting.
• Experience verifying financial aid applications and packaging of state/federal need-based financial aid programs.
• Significant understanding of federal regulations related to the verification and processing of federal aid programs.
• Strong organizational skills with the ability to recognize and follow through on priorities in a timely manner.
• Experience with mainframe software applications and/or personal computer applications and willingness to be trained in new technology.
• Strong written and oral communication skills.
• Strong analytical skills.
• Must be personable, energetic, and have a customer service approach to interacting with students, staff and the community.
• Ability to work cooperatively with other offices and academic departments across the College.
• Ability to manage multiple tasks, meet deadlines, is flexible and adaptable in a rapidly changing environment required. Must also be able to work well under pressure in a high-stress environment.
• Ability to use good judgment in handling office matters in confidential and discrete manner.
• Ability to present financial aid information in front of groups of students, prospective students, classrooms and outreach events.

• Building Cooperative Teams – Encourages and builds mutual trust, respect and cooperation among team members; seizes opportunities and utilizes creative methods to build team cooperation and cohesion.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.
• Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Compliance – Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance; rarely is late for meetings or…