Internal Control Manager - FCSD Job Dearborn area,Michigan USA,Finance & Banking

We are looking for a highly skilled and experienced Internal Controls Manager to support Ford Customer Service Division (FCSD), partnering with FCSD Finance and Operations leadership to strengthen the control environment across parts, service, customer experience, distribution, and related business processes.
The successful candidate will bring strong internal control (operational and S-Ox), risk assessment, change management, audit, and stakeholder management capabilities, with the ability to translate complex control topics into practical guidance for business leaders.
This role will report to the Director – North America Internal Control and will regularly engage FCSD Finance, Operations, Internal Audit, external auditors, and other control partners to drive proactive risk identification, issue resolution, and sustained control performance.

In this position...

We are looking for a highly skilled and experienced Internal Controls Manager to support Ford Customer Service Division (FCSD), partnering with FCSD Finance and Operations leadership to strengthen the control environment across parts, service, customer experience, distribution, and related business processes.
The successful candidate will bring strong internal control (operational and S-Ox), risk assessment, change management, audit, and stakeholder management capabilities, with the ability to translate complex control topics into practical guidance for business leaders.
This role will report to the Director – North America Internal Control and will regularly engage FCSD Finance, Operations, Internal Audit, external auditors, and other control partners to drive proactive risk identification, issue resolution, and sustained control performance.

What You'll Do...

Lead FCSD internal control support, providing guidance, coaching, and oversight for team members and business partners across parts, service, customer experience, distribution, and related processes.

Key responsibilities include:

Partner with FCSD Finance and Operations leaders to identify and monitor key financial, operational, compliance, and change-related risks.
Analyze control gaps, develop practical remediation plans, and validate completion of corrective actions.
Support FCSD governance routines by preparing concise executive materials, metrics, risk themes, and discussion topics.
Ability to travel (up to 20%) to parts depots, dealerships, etc. to better understand the physical business flows and processes of Ford’s FCSD business.
Advise on controls for new FCSD initiatives, system launches, process changes, and business model changes.
Support control testing, S-Ox walkthroughs, evidence quality reviews, issue evaluation, and completion of required control activities.
Coordinate Certification and Representation activities, including off-balance sheet arrangements and internal control matters.
Track open control issues, audit comments, and high-risk items; provide status updates and escalation support through closure.
Develop and implement an annual FCSD control plan aligned with Ford’s internal control framework and FCSD leadership priorities.
Collaborate with Finance, Operations, Internal Audit, Corporate Internal Control, Accounting, S-Ox program teams, and external auditors.
Stay current on emerging risks, process changes, technologies, automation opportunities, and internal control best practices.
Provide regular updates on control activities, risk themes, audit matters, testing status, and remediation progress.
Business partnership – ability to build credibility with senior leaders and translate internal control requirements into practical actions for the business.
AI and emerging technology risk acumen – ability to assess control implications of AI adoption in FCSD operations and partner with tech teams on responsible AI governance.
Data-driven control design – ability to shift from sample-based testing to continuous / near-real-time monitoring using analytics.
Change management mindset – strong risk-based thinking including the ability to assess control implications of process, system, organizational, commercial, AI, and emerging technology changes and generate practical ideas to…