Systems Specialist

Payment Systems Specialist Benefit Highlights

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience

Location: Kalamazoo, MI

As a Payment Systems Specialist, you’ll play a key role in keeping member payments and account transactions running smoothly, accurately, and securely. If you enjoy problem-solving, working behind the scenes, and helping deliver a great member experience, this is a great opportunity to make an impact every day.

Start your journey at Arbor as a Payment Systems Specialist and grow right where you are – Payment Systems Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in finance, as well as other departments like operations, lending, marketing, IT, and HR, your future is full of possibility.

• Process, balance, and reconcile payment system transactions and related accounts to ensure accuracy and timeliness
• Support payment services operations, including electronic payments, card services, and stop payment requests
• Investigate and resolve transaction exceptions, disputes, errors, and member account issues
• Monitor payment activity for potential fraud, abuse, and risk
• Provide responsive support and guidance to members, community partners, and internal team members regarding payment-related services and transactions
• Maintain accurate records, general ledger activity, and vendor communication

• High school diploma, or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Ability to collaborate and maintain effective team relationships
• Professionalism in conduct, communication, and appearance
• Ability to be bonded
• Preferred But Not
  
  Required:
  
  College degree,1+ years of accounting/bookkeeping experience

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values:

Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.