Call Center; Information & Assistance Specialist

Start Your Career at The Senior Alliance

The Senior Alliance is a trusted resource for aging adults. Our team’s experience, skill, creativity, and proactive approach to care empowers older adults, adults living with disabilities, and caregivers to help them continue to live enjoyable and respectful lives. We couldn’t do this work without our dedicated, passionate team.

Are you interested in joining us in our mission to empower aging adults as they live, age, and grow? We’re hiring, and we update our job postings regularly. There’s an opportunity for you here.

Position:Call Center (Information & Assistance Specialist)

Location: Dearborn, MI

Job :309

# of Openings:1

Job Title:
Information and Assistance Specialist

Salary: Commensurate with education and experience and within budget constraints.

Education: Bachelor’s degree in human services related field from an accredited four‑year college or university is preferred.

Experience: 2 years’ experience in a human services organization preferably with a non‑profit environment. Familiarity with the aging network, community organizations and resources for seniors is desirable. Some experience with data entry and data management required.

Requirements: Has excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Is proficient with computers and telephone functions. Accepts direction, is well organized, and has the ability to meet deadlines. Willingness to work in a team environment. Acquire CRS‑A/D Certified Resource Specialist for Aging and Disabilities upon meeting eligibility requirements (Training will be provided). Must have valid driver’s license and reliable transportation.

The Senior Alliance is a non‑profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.

General

Job Description:

Works in a team environment to assist the agency in delivering various information and assistance to older adults, caregivers and individuals with disabilities. Must be able to quickly understand and grasp complex issues and multiple needs of individuals. Must have excellent communication and interpersonal skills, including the ability to relate effectively with individuals from all demographic groups. This position will require use of a computer to access multiple software systems and input information into an I&A resource database.

Must demonstrate the ability to follow protocols and procedures. Must employ a professional manner that promotes interagency cooperation and evokes respect.

Physical Requirements:

• Regularly required to sit for extended periods of time
• Regularly spend long hours using office equipment primarily telephones and computers
• Regularly work on repetitive tasks and motions
• Ability to lift up to 20 pounds

Duties:

• Answer to all incoming calls to the agency, connect callers to other TSA departments, as needed, and assist with all Information and Assistance calls as appropriate;
• Monitor and respond to all inquiries coming into the TSA main email, TSA fax line, MI Choice Waiver Referrals coming through TSA’s website and referrals made through the MI Bridges system;
• Respond effectively to individuals in a respectful manner utilizing person‑centered thinking principles, active listening skills, thorough assessment, and problem solving techniques;
• Provide information and referrals by establishing empathetic contact with individuals, assessing their short and long term needs, identifying available community‑based resources, providing referrals, and following up to ensure an individual’s need have been addressed, as appropriate;
• Ensure data is accurately and completely documented into client database in a timely manner;
• Serve as an advocate for individuals as appropriate;
• Attend and participate in Information Services departmental meetings;
• Assist with other duties, projects and outreach events as assigned by the Information and Assistance Manager or Chief Clinical Officer;
• Abide by the quality assurance standards of AIRS;
• Other duties as assigned by the Information Services Manager, and/or Chief Clinical Officer

The Senior Alliance offers a range of benefits designed to support and empower our employees. Discover all of our benefits.

The Senior Alliance is a great asset to the Community providing excellent resources to Seniors and their families/loved ones. Overall great company to work for. From staff, to management and our CEO, you could not ask for more genuinely caring and fun people to work with.

I love working with the staff at The Senior Alliance. We are like a big family. I look forward to going to work every day. We have great leadership that cares about their employees.

Jim Zelek Facility Manager

For more information on how to join our team, contact Human Resources at .