Customer Service Representative- Medical

Job Details:

Job Location:

Western Wayne Dearborn - Dearborn, MI 48126, Position Type:
Full Time, Education Level: High School,

Job Shift: Day, Job Category:
Customer Service,

Purpose:

• Required to be in their assigned work area at all times except for designated breaks or lunch.
• Welcomes and greets guests in a timely fashion and notifies the appropriate staff of the guest’s request.
• Welcomes and greets patients, completes the check-in and intake process in a timely matter.
• Must monitor lobby area a minimum of every 30 minutes to ensure all visitors have been served.
• Answer telephone calls in a timely and professional manner and complete the caller’s request and if unable to do so, find someone who is able to do so.
• Answer patient questions and address complaints, and when necessary request supervisory or management support.
• Daily and constant monitoring that all providers’ schedules meet required protocols. Correct errors as needed.
• Schedule and/or reschedule all appointments in conjunction with approved protocol for calls and walk-ins.
• Make patient calls for range of purposes, including but not limited to confirmation of appointment, no-show appointment, change of insurance status, and reminder calls.
• Register new patients with thorough and complete entries of all demographic, insurance/income assessment information.

• Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
• Responds quickly and appropriately to customer request.
• Looks for and suggests ways to better meet customer needs.
• Answers clinic communications systems promptly and with courtesy and respect.

• Works cooperatively within own department and other areas.
• Willingly accepts additional responsibility – tries to make others job easier.
• Responds quickly to request for assistance.
• Required to work closely with patients and associates.
• Interacts with other departments on problem issues.
• Accepts feedback from patients, visitors, clinic employees, physicians and general public.

• Keeps appropriate people informed.
• Speaks and writes clearly, concisely, and appropriately for need.
• Listens carefully.
• Communicates tactfully.
• Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.

• Presents a positive image of Western Wayne Family Health Center at all times.
• Carries out assignments with little need for direction.
• Timeliness.
• Maintains confidentiality.
• Provides proper notification of absence and tardiness.
• Works weekends and shifts when necessary.

• High School Diploma or equivalent.
• One (1) year experience in a clinic or medical office, preferred.
• One (1) year experience working with an electronic medical record system, preferred.

• Knowledge of general medical language and procedures.
• Knowledge of multiple insurance plans and government programs.
• Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software.
• Skilled at providing excellent and focused customer service.
• Capable of working in a complex work environment, without requiring constant supervision.
• Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships.
• Knowledge of organization policies and procedures.
• Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
• Skilled in developing and maintaining effective relationships with patients and customers.

• Medical
• Dental
• Vision
• STD
• LTD
• Flexible Spending Account
• 403B
• Lifestyle and quality of life uniqueness (M-F)
• Practice focuses on delivery of quality care (Federally Qualified Health Centers)
• Competitive Compensation Package