Director of Regional Operations

Job Details

Job Location:

Michigan ENT & Allergy Specialists - 3100 N. Wellness Dr.

- Holland , MI

Position Type:
Full Time

Salary Range:
Undisclosed

Travel Percentage:
Instate multi-clinic travel

• Clinic Performance & Operational Excellence Own overall operational and financial performance across all market locations, including productivity, patient volume, patient experience, and cost management. Establish and monitor key performance indicators (KPIs) for each site (e.g., patient wait times, no-show/cancellation rates, provider utilization, staff productivity) and drive accountability for results through the Clinical and Administrative Managers. Conduct regular site visits across all locations, with a strong operating cadence at the two flagship sites, to assess performance, coach managers, and ensure consistent execution of standards.
  
  Identify operational inefficiencies and lead process improvement initiatives to standardize best practices across the market. Partner with Clinical and Administrative Managers to resolve escalated patient, staff, and operational issues.
• Scheduling & Patient Access Ensure clinic schedules across all locations are optimized for provider capacity, patient access, and revenue generation. Monitor scheduling templates, appointment mix, and patient flow, partnering with Managers to resolve bottlenecks and reduce patient wait times. Drive initiatives to improve schedule density, reduce gaps and no-shows, and maximize same-day/urgent access where appropriate.
• Vendor Management & Contracts Own local and regional vendor relationships (e.g., equipment, facilities/janitorial, medical supply, hearing aid/audiology vendors, staffing agencies) in coordination with parallel procurement/ and supply chain processes.. Negotiate, review, and manage vendor contracts and service level agreements (SLAs) to ensure cost-effectiveness and quality of service. Monitor vendor performance and hold vendors accountable to agreed-upon KPIs, escalating and resolving underperformance.
  
  Partner with Finance and Parallel leadership on vendor budgeting, renewals, and contract compliance.
• Local Market Strategy & Growth Develop and execute a local market strategy that supports organizational growth targets, including site performance, service line expansion, and competitive positioning. Analyze local market dynamics – competitor activity, referral patterns, demographic trends, payer mix – to identify growth opportunities and risks. Partner with executive leadership on decisions related to new site development, service line additions, or site consolidation/closure within the market.
  
  Support integration of tuck-in acquisitions or practice expansions, helping align workflows, vendors, systems, and business operations with broader organizational standards. Lead or support strategic projects that improve scalability, performance, and alignment across the merged or expanding practice platform. Build and maintain relationships with key local referral sources, community organizations, and business partners to strengthen market presence.
• Provider Hiring & Onboarding Work closely with partner positions and Human resources to identify staffing needs and support recruitment of physicians and advanced practice providers for the market. Participate in candidate interviews and site visits, serving as an ambassador for the practice and market during the recruitment process. Own the local onboarding experience for new providers, ensuring timely credentialing, EMR/systems setup, schedule build, and integration into the clinic team.
  
  Monitor new provider ramp-up and productivity, providing operational support to accelerate time to full schedule.
• Financial Performance Own market-level financial…