Registration Supervisor - Dental

We’re looking for dedicated healthcare professionals willing to stand in the gap to ensure access to quality health care to Metro Detroit’s underserved communities.

At Covenant Community Care, our staff work together to bring excellent healthcare service to our patients; and as an employer, we aim to reward our employees by providing a work environment that allows for flexibility, balance, and growth. We offer the following employment perks and benefits:

• Full-time and Part-time work opportunities
• On-the-job training for Medical and Dental Assistant and Receptionist positions
• Loan repayment programs for eligible providers with up to $60,000 in repayment
• Productivity incentive
• 9-paid holidays and generous paid time off
• No weekends and limited evenings
• Company paid life insurance
• And more!

Location: Dearborn, MI

Job :315

# of Openings:1

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Registration Supervisor
- Dental.

Working under general supervision, the Registration Supervisor works in partnership with site supervisors to direct the registration and scheduling process for all assigned program areas. The Registration Manager trains front office staff, organizes workflow, audits work, and develops procedures & training resources to achieve the following aims:

• create a positive first impression for patients, building trust and effective communication
• maximize incoming revenue from all payer sources
• minimize registration & scheduling errors, achieving high accuracy rates
• effectively communicate with patients regarding payment expectations, insurance coverage/non-coverage, and treatment plans

Additionally, the Registration Supervisor is responsible for building and maintaining a patient-centered schedule that supports production goals for their assigned program areas.

Site supervisors provide day-to-day supervision of the registration and scheduling team, while the Registration Supervisor rotates between sites to provide oversight, technical expertise, resources, and training. The Registration Supervisor audits work to identify trends, assess individual proficiency, and identify areas for retraining or process improvement. Specific duties include:

• Direct the registration and scheduling process for assigned program areas, which may include Medical, Dental, Behavioral Health, Mobile, and ancillary programs. Organize workflow, develop procedures & training aides, and assign responsibility for the following tasks:
  • scheduling
  • appointment reminders
  • registration
  • check-in/check-out
  • payment collection
  • treatment planning (Dental program only)
  • insurance verification
  • insurance waiver forms (e.g., ABN for Medicare)
  • end-of-day procedures
• Participate in the hiring and review process for front office staff.
• Train & continually re-train registration and scheduling staff on the day-to-day tasks of the office, helping staff develop accuracy and efficiency in their work while maintaining excellent customer service.
• For assigned program areas, build and maintain a patient-centered schedule template that supports production goals and follows internal protocols.
• On a weekly and monthly basis, audit the appointment book to ensure internal protocols and best practices for data hygiene are followed. Correct errors, provide retraining, and propose internal protocol changes as appropriate.
• Serve as the technical expert and go-to resource for assigned program areas.
  • Develop and maintain a detailed understanding of Covenant’s sliding fee programs, insurance classes, government insurance programs, and local payers.
  • Develop and maintain a thorough and deep knowledge of the registration & scheduling capabilities and workflows of the electronic health record system.
  • Develop and maintain a comprehensive understanding of best practices related to scheduling, data hygiene, and customer service.
• Maintain user permission templates within the electronic health record (EHR) system for front office staff.
• Within the areas of registration and scheduling, ensure full compliance with applicable health center policy, government regulation, and insurance requirements.
• Maintain strong working relationships with site…