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Vice President, Global Human Resources
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-02-06
Listing for:
TeleTech Holdings, Inc.
Full Time
position Listed on 2026-02-06
Job specializations:
-
HR/Recruitment
Talent Manager, HR Manager, Employee Relations -
Management
Talent Manager, HR Manager, Employee Relations
Job Description & How to Apply Below
Position Summary
As a key member of the Executive Leadership Team (ELT), the Vice President, Global Human Resources will work to strategically align people initiatives with company culture, values, and business objectives. The VP, HR is a visible leader and a passionate steward of employee experiences. This executive will lead the human capital (HC) team to meet the needs of a rapidly growing organization that operates across global geographically distributed markets.
The VP, HR drives value for Percepta by intentionally aligning strategy, structure, people, and processes.
- Provide strategic leadership and direction on the overall model, structure, and capabilities of the human resources teams focusing on Percepta’s core values of Proactive, Culture of Service, Respect, and Teamwork.
- Develop and implement an HC plan that aligns with the overall mission, strategy, values, and culture of the organization, resulting in innovative, best practices and policies that will serve the full range of Percepta’s employee population enabling a high‑performing, success‑oriented, accountable, transparent, and collaborative talent base.
- Gain an understanding of the organization and participate fully in the company’s talent strategy. Act as a strategic partner to the business providing insightful, innovative thinking and problem‑solving on critical HC issues.
- Optimize the HC function/team, modernizing and refining key processes and activities aligned to the achievement of the company’s strategic objectives.
- Provide HC guidance on special projects, HC analytics & reporting, talent reviews, training, change management, organizational design, and DE&I initiatives and matters.
- Strong view on talent as it relates to complex issues that vary across hourly and professional staff and ability to articulate and champion those views.
- Proactively manage resource allocation and maintain a competitive approach to recruiting with the objective of assimilating high‑potential talent throughout the world. Advise on people programs and processes to enhance talent attraction, retention, development, and succession. Partner with Finance in overseeing departmental budget and headcount.
- Develop comprehensive approaches to employee development, retention, and onboarding by refining or creating compensation and benefits, career paths and employee development, succession planning, and learning opportunities as appropriate to the needs of the business.
- Oversee compensation practices and philosophy to ensure salary benchmarking and surveys are handled on a regular basis.
- Oversee the execution of our annual performance review and merit processes in adherence with our corporate program.
- Respond to the HC demands of a global, highly matrixed organization with geographically distributed delivery centers, and assist in articulating global HC policy at the country and regional levels.
- Ensure branding and communications are relevant, up‑to‑date, and align with the corporate and human resource goals and objectives.
- Assist with opening new geographies for expansion for Percepta.
- Performance Management, Talent Acquisition, Learning & Development, Engagement, Benefits, Rewards, Visa and Immigration, Policy, and Compliance.
- A demonstrated and charismatic people leader to role model Percepta’s core values and culture focusing on diversity and consistently demonstrating personal leadership in these areas.
- Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long‑term objectives of the organization driving adherence to the company’s corporate values.
- Develop relationships with the employees of Percepta and become someone who is sought for advice and counsel on HC, cultural, and organizational issues. Facilitate integration of diverse work groups, cultures, and newly acquired assets.
- Provide effective leadership, coaching, and development guiding leadership learning and development through the organizational development team.
- Bachelor’s degree required. Advanced degree or MBA preferred.…
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