AI Product Manager - W2

Position

Description:

As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalized and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, building lasting loyalty while optimizing business operations.

• Develop and articulate the product vision working closely with business partners and product group leadership, aligning it with Ford’s broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organization.
• Empathize and deeply understand your target audience and personas to define the right problem to solve with AI.
• Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
• Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact.
• Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.

• Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
• Manage relationships with product stakeholders, providing regular updates on progress, challenges, and opportunities.
• Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
• Champion an iterative development approach with our business partners, driving delivery of
• Minimum Viable Products and continuous improvement through careful and deliberate prioritization.
• Engage with your target audience in understanding their jobs to be done and needs leading to high quality product development.

• Lead a cross-functional product team (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.
• Collaborate with product group leaders to lead and adopt operational standards to streamline value delivery and maximize outcomes within rapidly moving enterprise-level initiatives
• Work hands‑on with the development team to prioritize, plan and deliver AI solutions that deliver business outcomes.
• Ensure the solution is scalable, secure, and reliable.
• Drive the integration of AI/ML capabilities into customer and business facing applications.
• Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables
• Work with Product Designers to ensure timely delivery of designs and assets to the development team.
• Create assets to guide product development work (Discovery, Framing & Scoping
• Documents, PRDs, Journey Maps, opportunity trees, user stories)
• Maintain an actionable backlog of user stories for development team.
• Define, track and analyze key product metrics and KPIs to inform product strategy, prioritize features and drive continuous improvement and business outcomes

• Design and implement user onboarding and training programs to increase adoption.
• Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set.
• Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.
• Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
• Leverage analytical methods to understand and analyze user experience and adoption.

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equivalent work experience.
• 5+ years with progressive responsibilities in an agile software development environment.
• 3+ years of experience as a Product Manager with responsibilities to include defining product vision, strategy, product roadmaps and building and managing backlogs and similar.