IT Operations Support Specialist

IT Operations Support Specialist

Contract: W2 Contract | Long term

Schedule: Hybrid, 4 days onsite

Location: Dearborn, MI 48124

The IT Business Operations Analyst plays a key role at the heart of a large-scale enterprise technology team. Partnering with the IS IT Business Operations Lead, you’ll help organize, support, and monitor the operations and performance of the Industrial Systems IT Leadership Team (~2,000 global team members). You’ll support rhythm‑of‑business activities, leadership communications, KPI tracking, and executive update prep that align to the organization’s strategic objectives.

• Run R.O.B. (Rhythm-of-Business): Support daily/weekly operations for IS IT business activities; ensure meeting cadences, artifacts, and follow-ups are consistent and timely.
• Monthly Performance Reporting: Partner with stakeholders to develop monthly updates and metrics; consolidate into corporate-standard report‑out artifacts
  .
• Leadership Meeting Support: Plan agendas, coordinate materials, capture actions, and track follow‑through for Industrial Systems IT leadership meetings.
• Executive Communications: Co‑create executive updates and decks covering operational health, accomplishments, objectives‑to‑key‑results, strategy, and roadmaps.
• Enterprise Communications: Develop, publish, and distribute communications that improve knowledge‑sharing and awareness of IS IT strategies, roadmaps, activities, and wins.
• KPI & Metric Tracking: Assist IS IT teams in monitoring business performance metrics; ensure targets remain on track through year‑end; flag variances early.
• Portfolio Big‑Picture Monitoring: Help leadership maintain a holistic view of deliverables and timelines so teams stay focused on the right work at the right time
  .
• Quarterly Offsites: Participate in planning logistics, content, and outcomes for quarterly leadership offsites
  .
• Initiative Health: Monitor activities and metrics for key IS IT initiatives
  ; surface risks, dependencies, and blockers.
• Strategic Topics Reviews: Support scheduling and preparation for bi‑weekly IS IT strategic topic reviews
  ; track decisions and actions.
• Objectives & Milestones: Monitor objectives, milestones, and KPI’s; engage owners when issues or blockers arise and facilitate resolution.

• Tools: Jira;
  Microsoft Excel;
  PowerPoint;
  Outlook;
  Word
• Analytics & Reporting: Ad hoc reporting; business analytics; data analysis; dashboards (e.g., Power BI/Tableau experience a plus)
• Business Ops: Budgeting; budgets/timing management
• Communication: Strong written and verbal communications; executive‑ready slide creation; stakeholder updates

• Demonstrated knowledge and experience in IT Business Operations within a large enterprise.
• Proven ability to coordinate, organize, and host leadership meetings and events.
• Inclusive collaborator who builds strong relationships across levels and functions.
• Experience crafting internal communications for IT leadership teams.
• Success supporting IT leadership in daily operations to achieve organizational objectives
  .
• Comfort working cross‑functionally in a matrixed, multi‑national environment.

• Prior experience in an Industrial Systems / manufacturing IT environment.
• Track record driving metric/KPI frameworks and monthly/quarterly business reviews (M /Q ).
• Experience orchestrating leadership offsites and strategic topic reviews.

• Required: Associate Degree
• Preferred: Associate Degree (or higher in Business, Communications, or IT‑related field)