Executive Technical Support Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community.

You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops. (Software) Office 365, and Microsoft Teams. Typical Internet Browsers, etc. All within the context of the Ford environment.

There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highest-ranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events.

Must be able to handle "under the gun" troubleshooting and issue mitigation while executive customers wait and watch.

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community.

* Collaborate, along with the Executive Support team, with Exchange, Mobility, Security, Digital Worker, Global Client Teams.

* Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.

* Provide appropriate technical and operational input to the ever-changing needs of our customers and environment, with the goal of providing the best support possible to the Executive Community.

* Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.

* Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.

* Support implementations, upgrades and enhancements, patch deployments and bug fixes through the lifecycle of deployed hardware and software.

* Demonstrate proficiency with the Office Suite.

* Support incident handling, problem resolution, change management and continuous improvement of procedures and processes.

* Position is non-exempt and may require off-hours (paid) work in support of customer or team needs.

* Collaborate, along with the Executive Support team, with Exchange, Mobility, Security, Digital Worker, Global Client Teams.

* Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.

* Provide appropriate technical and operational input to the ever-changing needs of our customers and environment, with the goal of providing the best support possible to the Executive Community.

* Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.

* Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.

* Support implementations, upgrades and enhancements, patch deployments and bug fixes through the lifecycle of deployed hardware and software.

* Demonstrate proficiency with the Office Suite.

* Support incident handling, problem resolution, change management and continuous improvement of procedures and processes.

* Position is non-exempt and may require off-hours (paid) work in support of customer or team needs.