SAP OTC Consultant

The SAP S/4

HANA Functional Lead (OTC) is responsible for end-to-end ownership of order management, pricing, and billing processes within SAP S/4

HANA. This role leads fit-to-standard decisions, governs functional design and configuration, and ensures quality across requirements, testing, cutover, and user adoption. This position is critical to ensuring effective sales execution, accurate billing, revenue realization, and alignment with vehicle management processes.

• Own end-to-end OTC processes, including lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit processing, and customer service.
• Define and enforce standardized sales processes across regions and channels, while managing approved local variations.
• Establish and track OTC KPIs such as order cycle time, perfect order rate, OTIF/fill rate, billing accuracy, dispute resolution cycle time, and DSO drivers.

• Lead design decisions across sales document types, item categories, copy control, partner determination, pricing procedures, condition techniques, rebate/settlement processes, billing types, billing plans/milestones, invoicing/output requirements, and credit and debit memo processes.
• Ensure alignment with revenue recognition, tax, and compliance requirements in collaboration with Finance.
• Create and review functional specifications for enhancements, integrations, and outputs.

• Collaborate closely with Finance (FI/CO) for billing, revenue recognition, tax, and profitability.
• Coordinate with Customer master/data governance teams for partner roles and hierarchies.
• Work with Customer/dealer portal teams.
• Validate end-to-end processes across integrated systems (EDI, middleware, carriers, tax engines, payment platforms).

• Define reporting requirements for billing status, blocks, pricing overrides, and related metrics.
• Ensure implementation of appropriate controls such as approval workflows, audit trails, and pricing governance.
• Partner with security teams to enforce segregation of duties and role design.

• Own UAT strategy and execution and support SIT for end-to-end coverage.
• Develop and approve test scenarios covering standard and exception cases (backorders, partial deliveries, returns, cancellations, billing blocks, credit holds).
• Lead defect triage, prioritization, validation, and readiness sign-off.

• Define and validate customer master data including business partners, hierarchies.
• Validate material master sales views and pricing conditions, contracts, and discounts.
• Determine migration scope for open orders, deliveries and billing documents.
• Establish post-go-live data governance, ownership and quality controls.

• Define OTC cutover strategy including open orders, delivery/billing cutoffs, output readiness, and EDI coordination.
• Ensure downstream systems and partners are prepared.
• Lead hyper‑care support and stabilization efforts.

• Assess role impacts across sales, pricing, and billing teams.
• Review and approve training materials, job aids, and SOPs.
• Build and leverage a super‑user network to drive adoption and compliance.

• Act as the primary SME for OTC design decisions and trade‑offs.
• Facilitate workshops, manage RAID logs, and resolve cross‑functional issues.
• Provide clear communication on risks, dependencies, and go/no‑go readiness.

• 7‑12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership.
• 1‑2+ years of SAP S/4
  
  HANA implementation experience (or ECC to S/4 transformation) with OTC ownership.
• Deep expertise in pricing, order management, delivery, and billing processes.
• Experience or familiarity with SAP Vehicle Management System (VMS) and its integration with OTC, Finance (RTR), and logistics.
• Strong cross‑functional leadership across Finance, Supply Chain, and Master Data teams.
• Proven ability to drive fit‑to‑standard decisions and manage scope effectively.

• Strong SAP S/4
  
  HANA Sales functional knowledge, including configuration impact awareness.
• UAT leadership and quality governance.
• Integration knowledge (EDI, middleware, tax/payment systems) and issue resolution.
• Strong executive communication and stakeholder management.
• Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori apps.
• Exposure to SAP SD/VMS, Finance integration, and customer/dealer portals.
• Experience with complex pricing models.

• Bachelor’s Degree required.

• Master’s Degree preferred.