SAP S​/HANA Functional Lead

Dearborn, Michigan

SAP S/4

HANA Functional Lead (Order-to-Cash / OTC)

• Own the SAP S/4
  
  HANA order management, invoicing, and pricing processes.
• Drive fit-to-standard decisions, govern functional design and configuration and be accountable for end-to-end quality across requirements, testing, cutover, and adoption – ensuring sales execution, billing, revenue outcomes and vehicle management processes work as intended.
• Own end-to-end OTC design: lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit, and customer service.
• Define and enforce sales process standards across channels/regions while managing approved local variations.
• Establish OTC KPIs (order cycle time, perfect order rate, fill rate/OTIF, billing accuracy, dispute cycle time, DSO impact drivers).

• Understand design and decisioning for sales document types, item categories, copy control, partner determination, pricing procedures/condition technique, rebates/settlements, billing types, billing plans/milestones, output/invoicing requirements, credit/debit memo flows.
• Ensure design supports required revenue recognition, tax, and compliance needs in coordination with Finance.
• Create and review functional specifications for enhancements, forms/outputs, and integrations.
• Coordinate with Finance (FI/CO), Customer master/data governance, and Customer/Dealer portal for billing to accounting, revenue, taxes, profitability, and partner hierarchies.
• Validate end-to-end scenarios across systems (EDI, middleware, carriers, tax engines, payments).

• Define OTC reporting needs: billing generation, billing blocks, pricing overrides.
• Design and test controls: approvals, pricing override controls, billing block governance, audit trails.
• Partner with security on segregation of duties (SoD) and role design for sales ops, customer service, pricing, and billing users.
• Own OTC ITC/UAT strategy and execution; contribute to SIT end-to-end coverage.
• Create and approve test scripts for standard flows and exceptions.
• Lead defect triage and prioritization; confirm fixes and sign off on readiness.

• Define business definitions and validation for customer master, partner functions, hierarchies, material master sales views, listings/exclusions, pricing conditions, contracts, discounts, freight/surcharges, open orders, deliveries, billing documents migration.
• Define post go-live data governance expectations: ownership, stewardship, quality checks.

• Define OTC cutover activities: open order strategy, delivery/billing cutoffs, output readiness, EDI partner coordination.
• Ensure readiness of downstream partners/integration applications.
• Lead hypercare prioritization for OTC incidents and stabilization.
• Define role impacts for pricing and billing teams.
• Review and sign off training materials, job aids, and SOP updates for OTC.
• Build and leverage super-user network; drive adoption and process compliance.

• Serve as client SME for OTC design choices and tradeoffs.
• Run workshops, document decisions, manage RAID items, and escalates cross-functional conflicts.

• 7-12+ years in sales operations/OTC and/or SAP Sales functional leadership.
• 1-2+ years with SAP S/4
  
  HANA implementations (or ECC to S/4
  
  HANA transformation) with OTC ownership.
• Deep knowledge of pricing, order management, delivery, and billing processes and controls.
• Experience and/or awareness of SAP Vehicle Management solution and its integration with broader O2C, Record to Report, and logistics processes.
• Strong cross‑functional leadership with Finance, Supply Chain, and Customer master data teams.
• Proven ability to make fit‑to‑standard decisions and manage scope pragmatically.
• SAP S/4
  
  HANA Sales functional fluency; UAT leadership and quality gate discipline.
• Integration awareness (EDI, middleware, tax/payment interfaces) and issue triage.
• Clear executive communication (risks, tradeoffs, go/no‑go readiness).
• Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori app enablement.
• Exposure to SAP SD/VMS processes, Finance integration, customer/dealer portal integration.
• Industry experience with complex pricing.

• Bachelor's Degree (required)
• Master's Degree (preferred)

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% salary match