Technical Program Manager

Ford Motor Credit Company is seeking a Technical Program Manager (TPM) to join our Accounts Servicing Systems team. As the TPM for our Customer Domain, you will be the connective tissue between stakeholders, product management, and software engineering. You will use your expertise to create clarity, reduce risk, and improve quality across complex, cross-functional initiatives.

If you have a learner's mindset and a passion for technology, this is an opportunity to grow and develop as a leader, a team member, and a champion for Ford.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles.

By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

What You Will Do...

* Lead planning and execution for strategic Accounts platform initiatives. Define scope, timelines, resource needs, and success criteria aligned with business objectives, customer outcomes, and regulatory requirements.

* Drive delivery across engineering, QA, operations, architecture, compliance, and business stakeholders. Manage dependencies and integrations with upstream/downstream systems to ensure smooth coordination.

* Establish and run project governance rituals (kickoffs, status meetings, steering committees, retrospectives). Track project KPIs (schedule variance, scope changes, quality metrics, delivery velocity) and communicate complex technical issues in clear, business-focused language.

* Collaborate with security, risk, and compliance teams to ensure all deliverables meet strict regulatory requirements (e.g., SOX, GDPR) and audit standards.

* Manage project scope and change control. Assess impacts of scope changes, clearly communicate tradeoffs, and ensure stakeholder alignment. Lead change management activities including release planning, deployment schedules, runbooks, and rollback plans.

* Facilitate requirements gathering, ensuring traceability from business needs through technical implementation and testing. Maintain project documentation, lessons learned, and knowledge transfer materials.

What You Will Do...

* Lead planning and execution for strategic Accounts platform initiatives. Define scope, timelines, resource needs, and success criteria aligned with business objectives, customer outcomes, and regulatory requirements.

* Drive delivery across engineering, QA, operations, architecture, compliance, and business stakeholders. Manage dependencies and integrations with upstream/downstream systems to ensure smooth coordination.

* Establish and run project governance rituals (kickoffs, status meetings, steering committees, retrospectives). Track project KPIs (schedule variance, scope changes, quality metrics, delivery velocity) and communicate complex technical issues in clear, business-focused language.

* Collaborate with security, risk, and compliance teams to ensure all deliverables meet strict regulatory requirements (e.g., SOX, GDPR) and audit standards.

* Manage project scope and change control. Assess impacts of scope changes, clearly communicate tradeoffs, and ensure stakeholder alignment. Lead change management activities including release planning, deployment schedules, runbooks, and rollback plans.

* Facilitate requirements gathering, ensuring traceability from business needs through technical implementation and testing. Maintain project documentation, lessons learned, and knowledge transfer materials.