Customer Identity Platform Engineer

Overview

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Customer Identity Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer identity platform on Azure AD B2C. The successful candidate will work closely with other Ford teams and our partners to ensure Azure AD B2C is providing the secure, premium customer experience required to deliver the Ford focus areas.

This position is hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location or remote for non-local candidates.

Visa sponsorship is NOT available for this position.

• Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support new Azure AD B2C software and platform features that adhere to Ford security, architecture, and IAM standards.
• Support delivery of tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.
• Contribute to the development and implementation of IAM strategies and roadmap.
• Develop and maintain metric dashboards and monitoring/alerting systems.
• Provide day‑to‑day operations of requests, incidents, and problems.
• Create and maintain technical documentation for team and integrating applications (e.g., architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, application onboarding tips, etc.).
• Use modern software development Agile methodologies to deliver high‑quality software on time and on budget.
• Use modern software delivery pipelines to automate the deployment and testing of software and platform features.
• Maintain and update Ford custom policies using the Identity Experience Framework.
• Maintain and update UI (visual presentation of user journeys) in accordance with the Ford UI Design Team provided specifications.
• Write clean, efficient, and maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.

• Bachelor's Degree (or a combination of education and relevant employment).
• 3 to 5 years of experience with IAM principles, multi‑factor authentication, and conditional access, working collaboratively with a globally dispersed team, designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization, strong problem‑solving skills, communicating complex technical concepts to a variety of audiences, and working under pressure to meet strict deadlines.
• 1 to 2 years of experience with Azure AD B2C, Application Insights, Log Analytics, Azure App Services, Azure API Management, dev enablement tools (e.g., Jira, Git Hub, Postman), and Power Shell.
• Ability to support 24/7 coverage (rotational on‑call support).

• 3-5 years of experience managing Azure AD B2C, including writing and managing custom policies.
• 2-5 years of experience with Power Shell, C#, .NET Core, or other relevant languages.
• Experience designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
• Understanding of Site Reliability Engineering (SRE) principles.
• Industry recognized certifications (e.g., AZ‑900: Azure Fundamentals, CISSP).

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Active employee resource groups.
• Paid time off for individual and team community service.
• Generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and option to purchase additional vacation time.

This position is a range of salary grades GSR7-8. Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1‑888‑336‑0660.

SOUTHEAST MI RESIDENTS:
This role is posted as remote unless you reside within 50 miles of Dearborn, MI—in which case we request on‑site presence up to 4 days a week.