Lead Process Analyst/Journey Management Engineer
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-05-31
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, Data Analyst, Data Science Manager, IT Business Analyst
Job Description & How to Apply Below
Role
Lead Process Analyst / Journey Management Engineer
LocationDearborn, MI (Hybrid)
DurationLong Term contract
What this person will do- Map and maintain end-to-end dealership workflows (across multiple systems & departments)
- Analyze data + feedback to identify operational friction (manual work, duplicate entry, delays, etc.)
- Connect process issues to business impact (customer experience, speed, satisfaction)
- Highlight where improvements will drive the most value
- Partner with internal teams + dealership stakeholders to validate and update insights
- Translate complex findings into clear, business-facing recommendations for leadership
- Strong process analysis / systems thinking (understanding how workflows connect end-to-end)
- Experience mapping workflows (Visio, Lucidchart, Miro, They Do, etc.)
- Ability to identify inefficiencies + prioritize improvements
- Comfortable working with both data (KPIs, metrics) & qualitative insights
- Experience collaborating across technical + business teams
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