Field Technical Spt Cons - Dearborn, MI

Job:
Field Technical Spt Cons II
Duration: 2 Years

Location:

Dearborn, MI

Job Description:

Job Posting:
Managed Print Services (MPS) Process Specialist

Schedule:

Monday–Friday, 8:00 a.m. – 5:00 p.m.

About the Role
The Managed Print Services (MPS) Process Specialist serves as the primary liaison between the customer, management, and team leadership. This role is responsible for coordinating and executing all activities related to MPS inventory management, with a strong focus on the creation and processing of asset change orders across the United States.

This position operates during standard business hours to ensure seamless communication and workflow alignment.

Key Responsibilities

• Process asset Change Orders received from customer in a timely and accurate manner

• Maintain comprehensive and up to date records within internal databases and web-based applications

• Manage and update the Change Order Tracker to support operational visibility

• Participate in or lead weekly meetings internally and with the customer

• Maintain and update all related process documentation to ensure consistency and compliance

• Provide reporting on program specific requirements, including SLA performance and key operational metrics

• Support special projects assigned by Team Management or Team Leads

Ideal Candidate

• Highly detail oriented, with the ability to create structure when customer inputs are inconsistent or demanding

• Strong communication skills and ability to collaborate across multiple teams

• Experience with Microsoft 365, SharePoint, databases, or workflow management tools is a plus

• Ability to work independently and as a team, while maintaining alignment with program standards