Desktop Engineer

Job Title: Desktop Engineer
Location: Dearborn, MI
FTE

Job Description

• Install / upgrade windows 11 on Laptops and Desktops.

• Troubleshoot and fix all OS issues.

• Troubleshoot and fix all Laptop and Desktop hardware issues.

• Install and configure hardware and software

• Respond to tickets in accordance with SLA guidelines

• Record, track, and document the help desk request problem solving process

• Including actions taken through to the final resolution

• Respond in timely manner to requests and issues

• Repair and replace equipment as needed

• Provide onsite and remote support to end users

• Assist in AV setups as needed for meetings

• Assist new hire training for basic IT needs.

• Set up new workstations for users (deploying equipment, checking over account setups).

• Heavy use of Windows and Mac OS devices

• Ability to work in Active Directory

• Create documentation for staff for training purposes

• Resolve Tier 1 support tickets

• Able to troubleshoot Microsoft Products (excel, word, power point,etc)

• Familiar with Microsoft Admin center is a plus

• Excellent Customer Service soft skills

• Familiar with basic deployment, networking, security, and enterprise computer concepts.

• Need to provide on call support after business hours