Product Operations Lead

Job Description

In this position...

The Digital Cabin Product team is looking for a self-starting Product Operations Lead to drive tactical execution and operational discipline across our development lifecycle. You will lead the intake and dispositioning of new work across 2+ product groups, while holding teams accountable to established SLAs and delivery timelines to ensure consistent product progression. While the core of this role is rooted in rigorous execution and process management, you will also have the opportunity to apply creative problem-solving to refine workflows and eliminate operational bottlenecks.

As the connective tissue between technical execution and executive strategy, you will ensure our product engine runs efficiently to hit strategic milestones.

Responsibilities

What you'll do...

• Lead Stakeholder Management:
  Navigate a broad spectrum of leadership and working levels, managing diverse perspectives to build consensus, drive alignment, and ensure transparency on product priorities and progression.
• Drive Project Execution: Coordinate the end-to-end product lifecycle-from initial ideation through iteration-by tracking timelines, milestones, and deliverables for the Digital Cabin team.
• Facilitate Cross-Functional Collaboration: Partner with engineering, design, and business to gather requirements, align scopes, and streamline communication channels across the organization.
• Optimize Processes: Implement and maintain project management standards and agile methodologies to increase team consistency, efficacy, and alignment.
• Manage Tools & Data:
  Own the Jira environment and roadmap management, curating dashboards to track product metrics, PI (Program Increment) plans, and progress toward business goals.
• Enable Continuous Improvement: Proactively identify operational bottlenecks and intake improvement ideas to foster a culture of innovation and agility within the product team.

Qualifications

You'll have...

• Bachelor's Degree in Business, Technology, or related field.
• 5+ years of experience in Program Management, Product Operations, or Technical Project Management, specifically managing a portfolio of 3+ concurrent, high priority work streams.
• 5+ years of experience navigating matrixed organizations with 1,000+ employees, with a proven track record of managing dependencies across multiple distinct functional departments (e.g., Engineering, Design, Legal, Finance).
• 3+ years of Advanced Jira experience, including experience creating custom workflows and automated reporting suites.
• 3+ years managing a Digital Product Roadmap.
• 3+ years of Data-Driven decision-making experience defining and tracking core product KPIs and building automated executive-level dashboards that visualize health, velocity, and budget allocation.

Even better, you may have...

• Experience in Product Operations or a Product Manager support role.
• An understanding of the automotive or connected services industry.
• Certifications in project management (e.g., CAPM, PMP) or agile methodologies.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder...or

all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid…