Executive Technical Support Analyst

Role Overview

White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members, and the entire LL1 community.

The role involves diagnosing and mitigating issues for hardware (Cisco conferencing equipment, iPhones, iPads, Dell laptops, Mac laptops) and software (Office 365, Microsoft Teams, web browsers) within the Ford environment.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

• Collaborate with the Executive Support team, Exchange, Mobility, Security, Digital Worker, and Global Client Teams.
• Collaborate with other Executive Technology Office teams to support the Executive Conferencing Team and the Office of the Chairperson and CEO as needed.
• Provide appropriate technical and operational input to address the evolving needs of the Executive Community.
• Work with customers to ensure the safety and security of their equipment and data.
• Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.
• Support implementations, upgrades, enhancements, patch deployments, and bug fixes throughout the lifecycle of deployed hardware and software.
• Demonstrate proficiency with the Office Suite.
• Support incident handling, problem resolution, change management, and continuous improvement of procedures and processes.
• Position is non‑exempt and may require off‑hours (paid) work in support of customer or team needs.

• Bachelor’s degree in a relevant technical or computer‑related field, or a combination of education and experience.
• 3+ years of hands‑on technical support experience in Office Suite, Cisco products, Windows or OS operating systems.
• 3+ years of high level technical experience in troubleshooting, repairing, building, installing computers, iOS devices, or networking infrastructure.
• Excellent communication skills (in person, phone, video conference, email, text/IM).
• Experience with industry‑standard MDM solutions (JAMF, ABM, Mobile Iron, etc).
• Experience with script writing (Power Shell, VBA, JavaScript).
• Experience with Citrix VDI, Microsoft Windows, and Apple OS systems at high levels.
• Understanding of Copilot and other LLMs.
• Experience with Microsoft Intune.
• Exposure to network devices, routers, firewalls, and switches.

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp‑up programs, subsidized backup child care, and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8 and ranges from $99,100–$166,200.

Visa sponsorship is not provided for this role.

Candidate must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1‑888‑336‑0660.