Senior D Support Engineer; W2

Location:

Michigan, USA (Hybrid – 4 days onsite), Local Candidates preferred.

Interested candidates can share updated resumes to:

We Miracle Software Systems are looking for an experienced 3

DEXPERIENCE L3 Support Engineer to provide advanced production support, troubleshooting, and performance optimization for enterprise‑scale 3

DEXPERIENCE platforms.

This role serves as the highest technical escalation point for the 3

DEXPERIENCE platform, supporting complex production issues, platform customizations, integrations, and performance tuning across critical PLM environments.

• Provide L3 support and incident resolution for 3
  
  DEXPERIENCE platforms
• Debug and enhance JPOs, MQL scripts, Python utilities, EKL, and Triggers
• Perform root cause analysis (RCA) and implement long‑term solutions
• Support platform upgrades, fix packs, and migrations
• Optimize platform performance and troubleshoot application/database issues
• Collaborate with Vendor on critical defects and resolutions

• 3
  
  DEXPERIENCE / ENOVIA
• Python
• MySQL / MariaDB
• Git Hub
• Ansible
• MQL & TCL Scripting
• AIPGEE
• Splunk, Dynatrace, ELK, App Dynamics
• CATIA & Dassault Certifications

• 10+ years of IT experience
• 5+ years in 3
  
  DEXPERIENCE / ENOVIA development or L3 support
• Experience supporting enterprise PLM platforms with 1,000+ users
• Strong expertise in Java, JPOs, EKL, MQL, and platform architecture