Atlassian Administrator

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Position Description:
The Developer Tools Enablement (DTE) Planning and Integration Team is seeking a highly skilled Atlassian Administrator / Developer with strong expertise in Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD), and Assets. In this role, you will play a critical part in leading, managing, and accelerating the Client Enterprise Technology Atlassian platform portfolio forward. As an Atlassian Administrator / Developer, you will support, manage, and optimize our collaborative ecosystem.

Because Jira is widely utilized across Client for project management, issue tracking, and product discovery, your expertise will be essential in ensuring our engineering and business teams can deliver effectively. The successful candidate will work collaboratively within an Agile team, provide thought leadership, work independently utilizing industry best practices, and contribute directly to our technical development initiatives. The Planning and Integration Team proudly owns and manages Client's enterprise productivity suite, including Atlassian Apps (Rovo, Jira, JPD, JSM, Assets, Goals), Planview Hub, and various productivity utility tools.

. Configuration, Customization & Strategy
• Configure and customize Jira workflows, screens, fields, and issue types to align with evolving organizational processes.
• Optimize the Atlassian platform to meet the scaling needs of the broader Client Enterprise Technology population.
• Manage Atlassian Marketplace applications, evaluating new plugins for security, performance, and utility.
• Provide thought leadership on process improvements, platform strategy, and long-term vision.
• Assist with cloud migration initiatives, troubleshooting migration issues and providing technical support to ensure seamless transitions.
2. User Management & Compliance
• Manage user accounts, groups, and permission schemes across all Client-ET Atlassian products.
• Oversee access management and lead audit compliance efforts to ensure permissions and privileges are securely assigned to appropriate roles.
3. Integration & Automation (Development)
• Design, build, and maintain integrations between Atlassian tools and third-party systems to enhance platform functionality.
• Develop custom workflows, scripts, automation rules, and API integrations to eliminate manual overhead.
• Leverage development skills to build custom apps or plugins where out-of-the-box solutions are insufficient.
4. System Maintenance & Performance
• Maintain overall platform health and efficiency by monitoring system performance, identifying bottlenecks, and optimizing configurations.
• Troubleshoot and resolve complex technical issues related to Jira functionality, usability, and performance.
• Drive continuous improvement by innovating on processes, documenting findings, and sharing learnings with the wider team.
5. Enablement, Documentation & Training
• Document platform processes, governance policies, and best practices for the Client Enterprise Technology user community.
• Conduct user training/informational sessions, host Office Hours, lead collaborative forums, and run working sessions to drive tool adoption and awareness.
6. Agile Team Collaboration
• Actively participate as a collaborative member of our Agile team by contributing to core ceremonies: o Backlog Refinement & Sprint Planning o Daily Stand-ups o Sprint Retrospectives
Skills Required:
Atlassian Administrator / Developer (Must…