Technical Support Engineer. Dearborn LilyLifestyle

The Technical Support Engineer is an essential role responsible for troubleshooting and repairing a range of technology products in an end-user computing environment.

• Conduct basic to intermediate troubleshooting and repair for devices such as PCs, desktops, laptops, tablets, and printers.
• Provide dedicated support to client-designated VIPs.
• Respond to change management requests by installing new PC equipment and offering desk-side support.
• Execute Install/Move/Add or Change (IMAC) activities efficiently.
• Deliver exceptional desk‑side support consistently.
• Maintain high standards of technical and professional service.
• Achieve defined customer service satisfaction levels and other operational metrics.
• Communicate proactively with end‑users and service desk personnel regarding repair timelines and status updates.
• Comply with all documented service operation policies and procedures.
• Complete additional duties or certifications as required to fulfill business needs.

• Technical school certification or 2-4 years of relevant experience.
• Maintain all required OEM Certifications as instructed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is a plus.
• Additional customer‑specific certifications or training may be required.

• Excellent communication and customer‑facing abilities.
• Strong oral, written, and interpersonal skills.
• Ability to follow instructions with little guidance.
• Capable of lifting or moving computer equipment up to 50 lbs.
• Must possess a basic repair kit.
• Additional qualifications may be requested upon employment offer.

This employer is an Equal Opportunity Employer.

For more information on your rights as an applicant, please refer to the Know Your Rights notice from the Department of Labor.