DX PLM Support engineer

Job Title

L1/L2 Support Operations

Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines. Perform incident triage, prioritization (P1–P4), and resolution using ITSM tools (Service Now/JIRA). Ensure minimum downtime and business continuity by timely issue resolution and escalation.

Diagnose and resolve issues related to: platform functionality (ENOVIA, CATIA, DELMIA modules), user access, roles, permissions, and lifecycle states. Perform root cause analysis (RCA) for recurring issues and implement preventive fixes.

Provide functional and technical support across key modules: ENOVIA – BOM, Change Management, Product Structure; CATIA / CAD Collaboration – Design integration and workspace issues; DELMIA – Manufacturing / process planning (if applicable). Ensure proper PLM workflows, lifecycle management, and data governance alignment.

Support and troubleshoot CAD integrations (CATIA V5/V6, NX, Solid Works) with 3DX PLM. Handle PLM–ERP/system integrations (e.g., SAP) and downstream applications. Resolve issues related to data synchronization, BOM transfers, CAD file check-in/check-out failures.

Monitor system logs, performance metrics, and user activity to identify issues proactively. Support patch deployments and upgrades, environment maintenance (DEV, QA, PROD). Participate in system health checks and performance tuning.

Act as a primary interface with business users, engineering teams, and IT teams. Provide end-user guidance, training, and usage support. Collaborate with L3/dev teams for complex issue resolution.

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Skills:

3DX PLM, MQL