Business Program and Project Management Specialist

V2

Soft Job Opportunity

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarters in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

1. Project & Program Planning:
Develop comprehensive project plans, defining the scope, goals, and deliverables for Client Pay initiatives in alignment with organizational and product roadmaps. 2. AI & Operations Automation:
Drive problem-solving and continuous improvement initiatives by leading cross-functional teams to design, implement, and scale AI automation solutions for the operations team, streamlining manual workflows and improving operational efficiency.
3. Cross-Functional Facilitation:
Facilitate the development effort by creating and monitoring an efficient, streamlined process between internal product/engineering teams and external payment vendors or financial partners.
4. Data-Driven Communication:
Effectively communicate status updates to stakeholders and leadership across multiple organizations, utilizing configured data and analytics dashboards to provide clear, quantitative measurements of progress.
5. Delivery & Execution:
Ensure project and program objectives, deliverables, and results are completed within the agreed-upon scope, timeline, budget, and allocated resources.
6. Data Configuration & Problem Solving:
Provide accurate and insightful analysis by configuring and manipulating data to solve complex operational and transactional problems, presenting this data in clear dashboard formats for executive presentations and reviews.
7. Risk & Compliance Mitigation:
Identify technical, operational, and financial risks inherent to payment processing, and create robust risk mitigation plans to ensure the timely and secure completion of projects.
8. Payment & Checkout Domain Expertise:
Serve as a subject matter expert in payments, transactional flows, and customer checkout experiences, ensuring our platform (Stripe) meets industry standards and delivers a frictionless user experience.

1. Product Management – Expected to assist with leading the product lifecycle, define user stories and product roadmaps, prioritize the backlog (e.g., in Jira), and collaborate with cross-functional engineering and design teams to deliver high-quality features.
2. Automation – Expected to identify manual, repetitive tasks and implement automated workflows (e.g., using Ai tools like Gemeni Pro and Ford LLM) to improve team efficiency.
3. Data/Analytics dashboards
- Expected to assist with work in progress design suggestions to build, and maintain interactive and user-friendly dashboard (e.g., using Power BI) to track key performance indicators (KPIs) and translate complex datasets into actionable business insights.

Customer Checkout
- Preferred familiarity with online cart and checkout flows, fraud monitoring, payment gateways, billing systems, digital wallet integrations, and optimizing checkout conversion rates to reduce customer friction.

Specialist Exp: 6 years in IT; 3 years in Program Mgmt., Expert in Proj Mgr

Bachelor's Degree

Master's Degree

*** POSITION IS HYBRID / 4 days per week in the office
*** Key Responsibilities & Duties - Program Planning & Execution:
Define scope, timelines, and deliverables for Ford Pay initiatives, ensuring on-time and on-budget delivery.

- AI & Operations Automation:
Lead cross-functional teams to design and implement AI-driven automation solutions that optimize manual operations workflows.

- Data Configuration & Problem Solving:
Configure and analyze complex operational and transactional data to solve problems and build KPI dashboards.

- Cross-Functional Facilitation:
Coordinate seamless collaboration between internal Product, Engineering, and Operations teams and external payment vendors.

- Stakeholder Communication:
Deliver clear, quantitative progress reports and status updates to leadership using data-driven insights.

- Risk Mitigation:
Identify technical, operational, and financial risks unique to payment processing and execute mitigation plans.

- Payment Domain Expertise:
Serve as the subject matter expert on payment systems, transactional flows, and customer checkout experiences. V2

Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.