Infrastructure Engineering Engineer

Position: Infrastructure Engineering Engineer 2
V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at  to know more .

Position Description:
We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions.

Key Responsibilities Advanced Support & Troubleshooting " Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues " Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE One View, HPE COM, Dell iDRAC, and Dell Open Manage Enterprise " Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo " Independently resolve complex, cross-system technical issues with minimal oversight Automation & Firmware Management " Lead scripting initiatives and develop automated server configurations to streamline operations " API-Driven Management:
Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware life cycles " Strong proficiency in automation using Python, Power Shell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs " Guide application owners in automating application testing and certification processes " Own firmware update methodologies and firmware version management for assigned segments of the global server fleet " Identify opportunities to improve automation coverage and firmware management practices across the team Systems Engineering & Testing " Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts " Manage server and component testing, including planning, execution, and results analysis " Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives " Identify and troubleshoot systemic hardware issues, recommending long-term solutions Documentation & Standards " Create and maintain comprehensive standards documentation and user documentation for OOB management " Establish best practices and contribute to team-wide technical standards " Review and improve existing documentation for accuracy and completeness Infrastructure Design & Engineering " Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations " Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling " Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.)

" Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience Monitoring, Capacity Planning & Optimization " Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats " Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs " Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions " Proactively identify and resolve bottlenecks;

lead capacity planning efforts based on usage trends and Dynatrace analytics Team Development & Leadership " Mentor and guide the team, fostering a culture of technical excellence " Lead knowledge-sharing sessions and contribute to team's learning
Skills Required:
Hardware Experience, Computer Hardware
Skills Preferred:
Server Administration, Ansible, Server Support, Powershell
Experience Required:
Engineer 2 Exp.:
Practitioner: "

Experience:

10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise…