Integrated Project Manager

Integrated Project Manager (Sales Events, Tier 2 & DSS Emails)

Essential Job Functions:

• Client-Facing Communication:
  Serve as a confident, proactive point of contact for agency partners and client stakeholders. Naturally take initiative in client interactions—providing progress updates, soliciting feedback, and maintaining transparency without being prompted.
• Stakeholder Translation:
  Communicate clearly and credibly across a wide range of audiences—from deeply technical development teams to senior business and client stakeholders—without losing accuracy or nuance in either direction.
• Status Reporting & Documentation:
  Produce structured, consistently formatted, and audience-appropriate status reports, meeting recaps, and delivery trackers that are immediately shareable with Ford clients and executive stakeholders without editing.
• Cross-Functional Coordination:
  Operate effectively as a coordination hub across multiple teams and agency partners in a highly matrixed environment—building working trust quickly and driving alignment without direct authority.
• Agile Backlog & Requirements Management:
  Develop and manage Agile user stories with clear business value, detailed descriptions, and well-defined acceptance criteria to ensure alignment between stakeholders and development teams. Collaborate with cross-functional teams to refine and prioritize backlog items, ensuring tickets are actionable, testable, and ready for efficient sprint execution.
• Execution & Delivery Tracking:
  Own deliverable tracking, milestone management, and real-time project visibility across assigned work streams. Maintain a centralized, real-time view of all upcoming activities, campaign milestones, and tasks via Jira. Keep all parties accountable and surface risks before they become delays.
• Meeting Facilitation:
  Lead structured, efficient meetings (such as DSS Email alignment sessions) with a clear agenda, defined outcomes, and documented follow-through. Keep conversations on track and ensure decisions and next steps are captured and distributed.
• Release & Deployment Alignment:
  Coordinate with application managers to ensure development priorities are aligned in release planning. Conduct formal "Go/No-Go" readiness reviews and meetings with clients and business stakeholders prior to consumer-facing sales events.
• Quality Assurance & Validation:
  Act as a key point of contact for quality assurance teams. Support meticulous validation and successful product deployment through all environments, ensuring data accuracy for regional/national offers and email campaigns.
• Risk & Issue Management:
  Proactively identify blockers and technical issues. Design and execute effective mitigation plans to prevent delays in launch timelines, managing escalations through to resolution without needing to be directed to do so.
• Process Improvement:
  Naturally look for opportunities to streamline workflows, reduce friction, and build repeatable, templated efficiencies (e.g., standardizing Jira tracking structures) that scale across the team.
• Adaptability & Ramp Agility:
  Demonstrate a strong ability to quickly absorb a complex technical and business domain through active listening, observation, and hands-on engagement—and become a productive contributor rapidly.

Job Summary:

The Integrated Project Manager is responsible for collaborating with technology and business team members to successfully launch sales event campaigns, regional websites, and support email product execution within the OEM Delivery team space. This role will closely shadow the Sales Event Program Manager to build deep domain expertise, assist with high-level program tasks, and proactively identify and implement operational efficiencies to scale and optimize our delivery process.

Structure & Development Pathway:

• Operational Directives:
  Work under the day-to-day guidance of the Sales Event Program Manager, acting as a key partner in executing the program roadmap. Additionally, support Tier 2 regional delivery and DSS Email product work streams under direction from the Senior Technology Manager.
• Administrative Reporting:
  Report to the Senior Technology Manager for day-to-day project direction, priorities,…