Senior Program & Project Management Associate; Jira & SharePoint

Position: Senior Program & Project Management Associate (Jira & SharePoint)
Job Title Senior Program & Project Management Associate (Jira & SharePoint) Overview We are seeking a Senior Program & Project Management Associate to support program and project coordination across multiple teams. This role focuses on program governance, reporting, planning, process documentation, collaboration, and dashboard reporting while supporting cross-functional initiatives throughout the product development lifecycle.

Key Responsibilities Manage program-level activities, timelines, dependencies, and RAID logs. Support multiple projects through governance and reporting. Facilitate Program Increment (PI) Planning, demand planning, and roadmap execution. Support strategic planning and alignment of program goals with business objectives. Identify and proactively address cross-functional risks, issues, and dependencies. Support the product development lifecycle from concept through design, engineering, manufacturing, and launch. Facilitate or support Program Increment (PI) Planning sessions.

Coordinate with Release Train Engineers (RTEs) and Scrum Masters within a SAFe environment. Track PI objectives, capacity planning, and dependency mapping across teams. Build and maintain Jira dashboards, boards, and workflows. Create custom Jira filters and JQL queries for sprint, epic, and release tracking. Develop process flow diagrams using Visio, Lucidchart, or draw.io. Document Standard Operating Procedures (SOPs), RACI charts, and governance processes.

Build and maintain SharePoint sites for document management and team collaboration. Manage SharePoint permissions, document libraries, and basic Power Automate workflows. Develop Power BI dashboards for program health, KPIs, burn-down, and burn-up reporting. Extract and analyze data from Jira and other sources to support executive reporting.

Required Qualifications Bachelor's degree. Minimum of 6 years of IT experience. Minimum of 2 years of Program Management experience. Expertise in Project Management.

Experience with Integrated Business Planning. Experience working within a PMO environment. Experience using Jira.

Experience with Microsoft SharePoint. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-Hybrid #LI-RM1