ServiceNow Developer

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Position Description:
We are seeking a Software Engineer with deep expertise in Service Now Enterprise Architecture, with a strong emphasis on Business Application Lifecycle Management (BALM). This role will be responsible for designing, implementing, and managing application lifecycle strategies that improve visibility, governance, and optimization across the enterprise application portfolio. The ideal candidate brings a strong Service Now technical foundation, a systems-thinking mindset, and the ability to translate architecture strategy into scalable platform solutions.

Experience with front-end UI development is a plus to enhance user experience and adoption.
Skills Required:
JavaScript, Angular, Vue.js, CSS (Cascading Style Sheets), HTML, React, Data Modeling
Experience Required:
3–6+ years of experience in Service Now development or platform engineering Hands-on experience with Service Now Enterprise Architecture and/or Application Portfolio Management (APM) Strong expertise in Business Application Lifecycle Management (BALM) concepts, processes, and implementation Proficiency in Service Now scripting (JavaScript, Glide APIs) and platform configuration

Experience with front-end development (HTML, CSS, JavaScript frameworks such as React, Angular, or Vue) Solid understanding of application portfolio governance, lifecycle states, and rationalization methodologies Experience working with CMDB, data models, and service mapping Ability to work cross-functionally with architecture, product, and engineering teams Strong problem-solving and analytical skills with attention to data accuracy and outcomes
Experience Preferred:
Service Now certifications (e.g., CSA, CAD, APM, or Enterprise Architecture-related) Familiarity with UX/UI best practices to improve usability of Service Now applications and dashboards

Experience with API integrations, microservices, or cloud platforms (Azure, AWS, etc.) Exposure to Agile delivery models and product-centric operating models
Education Required:
Bachelor's Degree
Additional Information :
Ideally if they are local, would like them to come in once a week, but the role can be 100% remote.

- Design and implement Business Application Lifecycle Management (BALM) capabilities within Service Now, enabling end-to-end visibility of application portfolios
- Configure and extend Service Now Enterprise Architecture modules (e.g., Application Portfolio Management, CMDB, ITBM/SPM) to support lifecycle tracking, rationalization, and governance
- Define and maintain application lifecycle states, standards, and governance models aligned to enterprise architecture practices
- Integrate Service Now with upstream and downstream systems to ensure accurate, real-time lifecycle data
- Partner with enterprise architects, product teams, and business stakeholders to identify application rationalization opportunities and reduce technical debt
- Develop dashboards and reporting to support decision-making on application health, cost, usage, and lifecycle stage
- Drive automation of lifecycle workflows, including onboarding, assessment, modernization, and retirement processes
- Ensure data quality, integrity, and consistency within the CMDB and application portfolio records
- Contribute to platform scalability, performance optimization, and best practices across Service Now implementations
V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.