Director, Strategy & Operations

In this position...

The Director, Strategy & Operations will act as a business strategist for the Software Factory, defining how software is built, deployed, and maintained s leader bridges engineering, product, and business stakeholders to ensure technical operations translate into business value. The position combines strategic planning, operational governance, and analytics accountability-establishing release rhythms, guiding investment decisions, improving delivery health, and identifying bottlenecks across the software value stream.

Over time, the role is expected to build and lead a small team spanning release management, operations, and analytics.

The Director, Strategy & Operations will act as a business strategist for the Software Factory, defining how software is built, deployed, and maintained s leader bridges engineering, product, and business stakeholders to ensure technical operations translate into business value. The position combines strategic planning, operational governance, and analytics accountability-establishing release rhythms, guiding investment decisions, improving delivery health, and identifying bottlenecks across the software value stream.

Over time, the role is expected to build and lead a small team spanning release management, operations, and analytics.

What you'll do...

* Establish and govern a predictable software release operating model, including go/no-go processes, release calendars, and delivery rituals.

* Lead release preparation, deployment readiness activities, and early warranty/hyper-care support while driving long-term automation of these workflows.

* Define operational standards for reliability, security, scalability, and delivery consistency across engineering teams.

* Partner with engineering leaders and product managers to align delivery capacity, roadmap timing, and market commitments.

* Translate technical issues, delivery risks, and environment instability into clear business impacts for executive stakeholders.

* Develop investment strategies for infrastructure, tooling, and vendor partnerships, including buy-versus-build decisions and ROI cases.

* Monitor and improve software factory performance through metrics such as deployment health, uptime, cost efficiency, and DORA performance.

* Identify bottlenecks and sources of manual toil across the delivery lifecycle, then drive process improvement and automation.

* Lead operational reviews using data to assess system health, release performance, and budget adherence.

* Build and scale a high-performing team to support release operations, operational governance, and analytics.

What you'll do...

* Establish and govern a predictable software release operating model, including go/no-go processes, release calendars, and delivery rituals.

* Lead release preparation, deployment readiness activities, and early warranty/hyper-care support while driving long-term automation of these workflows.

* Define operational standards for reliability, security, scalability, and delivery consistency across engineering teams.

* Partner with engineering leaders and product managers to align delivery capacity, roadmap timing, and market commitments.

* Translate technical issues, delivery risks, and environment instability into clear business impacts for executive stakeholders.

* Develop investment strategies for infrastructure, tooling, and vendor partnerships, including buy-versus-build decisions and ROI cases.

* Monitor and improve software factory performance through metrics such as deployment health, uptime, cost efficiency, and DORA performance.

* Identify bottlenecks and sources of manual toil across the delivery lifecycle, then drive process improvement and automation.

* Lead operational reviews using data to assess system health, release performance, and budget adherence.

* Build and scale a high-performing team to support release operations, operational governance, and analytics.