Infrastructure Engineer - Network Team

Network Operations Team Member

The Network Operations (Net Ops) team operates, maintains, and troubleshoots the global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

• 5 years of experience in change and incident management, specifically within a NOC environment.
• Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems.
• Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills.
• Proven track record in global IT delivery, project management, and team building/staff management.
• Prior work experience in the industry.
• Applicants must be able to work directly for Artech on W2.

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
• CompTIA Security (or equivalent).
• ITIL (or equivalent).

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Install, configure, upgrade, and troubleshoot Cisco hardware/software.
• Automate manual tasks using scripting and assist engineers with API development and tools integration.
• Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
• Support and upskill L1 and L2 team members.