Server Infrastructure Engineer

We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions.

• Advanced Support & Troubleshooting
• Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues
• Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE One View, HPE COM, Dell iDRAC, and Dell Open Manage Enterprise
• Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo
• Independently resolve complex, cross-system technical issues with minimal oversight
• Automation & Firmware Management
• Lead scripting initiatives and develop automated server configurations to streamline operations
• API-Driven Management:
  Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware life cycles
• Strong proficiency in automation using Python, Power Shell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs
• Guide application owners in automating application testing and certification processes
• Own firmware update methodologies and firmware version management for assigned segments of the global server fleet
• Identify opportunities to improve automation coverage and firmware management practices across the team
• Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts
• Manage server and component testing, including planning, execution, and results analysis
• Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives
• Identify and troubleshoot systemic hardware issues, recommending long-term solutions
• Documentation & Standards
• Create and maintain comprehensive standards documentation and user documentation for OOB management
• Establish best practices and contribute to team-wide technical standards
• Review and improve existing documentation for accuracy and completeness
• Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations
• Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling
• Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.)
• Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience
• Monitoring, Capacity Planning & Optimization
• Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats
• Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs
• Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions
• Proactively identify and resolve bottlenecks; lead capacity planning efforts based on usage trends and Dynatrace analytics
• Mentor and guide the team, fostering a culture of technical excellence
• Lead knowledge-sharing sessions and contribute to team's learning

• Server Administration, Ansible, Server Support, Power Shell

• Engineer 2 Exp.:
  Practitioner:
  
  Experience:
  
  10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level
• Education:
  
  Associate's degree or equivalent work experience
• Hardware Expertise:
  In-depth knowledge of x86 server hardware,…